Chazmen Thompson, DNP, RN

Responsible for providing leadership to nursing staff in implementing provision of patient care in Women’s & Children Services for Singing River Hospital. The role was expanded from the Patient Care Coordinator, to a newly formed title Patient Care Manager of Women’s & Children services. The title was changed to Patient Care Manager in 2012 the scope of responsibility increased greatly. Primary responsibility for ensuring compliance with standards outlined by the Mississippi Board of Nursing and The Joint Commission Standards for Acute Care Hospitals. Supervisor for 45 direct report FTEs.

• Accountable for providing administrative and clinical leadership for entire service line regarding both acute care and primary care settings. This encompasses over registered Nurses, licensed practical nurses, nurse techs, and other ancillary staff.
• Instituted new meaningful rounding program and department based post-discharge call back system = increasing patient satisfaction by 40%.
• Established expanded role as Embedded Adjunct Faculty with University of Southern Mississippi, College of Nurse to aid nursing faculty shortage in addition to promoting organization nurse retention and recruitment.

• Supervised, directed, and motivated high-quality performance from nursing staff.
• Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
• Developed departmental goals and objectives to improve satisfactory rating with patients.
• Communicated with members of medical staff and department heads during weekly update meetings.
• Managed budgetary finances of facility to monitor accuracy of patient fees and billing.
• Created work schedules for multiple shifts to confirm complete floor coverage.
• Fostered improvement in staff development, personnel training, and standards of patient care.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.

• Implemented medication and IV administration, catheter insertion, and airway management.
• Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Managed quality care for pediatrics, obstetrics, post-partum, and GI patients.