PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Timeline

Dr. Donna Scott Green

UF Health Jacksonville
Jacksonville
14
years of professional experience

Dedicated professional with a Doctor of Healthcare Administration (DHA), Master of Business Administration (MBA), and extensive experience in patient scheduling, customer service, and administrative support. Currently serving as a Customer Service Representative in the Neuroscience Scheduling Department at UF Health Jacksonville, coordinating patient appointments, handling high call volumes, and supporting patient access to care. Seeking to leverage advanced education and practical healthcare experience in a healthcare administration role.

Work History

Customer Service Representative

2 Years 2 Months
UF Health Jacksonville | 04.2024 - Current
  • Coordinate patient scheduling for the Neuroscience Department using the Epic electronic health record (EHR) system.
  • Handle approximately 85–90 inbound patient calls daily while providing courteous and efficient customer service.
  • Schedule, reschedule, and cancel patient appointments while supporting timely access to care.
  • Communicate with patients, providers, and clinical staff regarding scheduling needs.
  • Maintain accurate patient information and appointment records within Epic.
  • Train new employees on scheduling procedures, departmental workflows, and Epic.
  • Resolve scheduling concerns professionally while supporting a positive patient experience.

Customer Service Representative

11 Years 5 Months
Football Fanatics | 11.2012 - 04.2024
  • Delivered exceptional customer service in a high-volume call center.
  • Resolved customer concerns through effective one-call resolution.
  • Processed orders, returns, exchanges, and account inquiries accurately.
  • Resolved shipping issues, including lost and delayed packages.
  • Communicated professionally by phone and email.
  • Worked with multiple computer applications while meeting productivity goals.
  • Collaborated with team members to achieve departmental objectives.

Education

Doctor of Healthcare Administration - DHA

Oklahoma State University | 05-2026

Master of Business Administration - MBA

Edward Waters University | 05-2024

Bachelor of Science - Criminal Justice

Purdue University Global | 12-2012

Skills

Patient Scheduling
Patient Access
Epic EHR
Customer Service
Administrative Support
Training New Employees
Appointment Coordination
Documentation Accuracy
Communication
Problem Solving
Microsoft Office
Team Collaboration

Timeline

Customer Service Representative

UF Health Jacksonville
04.2024 - CurrentRead More

Customer Service Representative

Football Fanatics
11.2012 - 04.2024Read More

Purdue University Global

Bachelor of Science from Criminal Justice
Read More

Edward Waters University

Master of Business Administration from MBA
Read More

Oklahoma State University

Doctor of Healthcare Administration from DHA
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Dr. Donna Scott Green