Drea Callahan
Parker,Colorado
Summary
Healthcare professional with expertise in interpersonal relations along with experience in patient care and customer service. Eager to utilize specialty training in blood collection and testing techniques to support medical facilities and alleviate patient anxieties. Cheerful, efficient, calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Knowledgeable regarding industry standards with strong skills in retaining product and service information to provide effective issue resolution.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Stay at home mom
Parker, Co
09.2004 - 06.2024
- Taking care of all my children's needs, being an empathetic loving mama, teaching them to be respectful, responsible, reliable young people
- Being a patient, compassionate person
- Taking care of the whole household
- Having a clean organized space is important where you live and work.
Massage Therapist
Multiple companies
Parker, Co.
06.1999 - 06.2024
- Performed therapeutic pregnancy, sports, deep tissue and swedish massage
- Formulated targeted massage plans based on individual physical conditions, histories and current concerns
- Brought in high volume of referrals from satisfied clients and consistently exceeded quotas
- Maintained clean, safe and well-organized work environment
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
Customer Service
Nordstrom Rack
Lone Tree, Co
12.2014 - 01.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Educated customers on special pricing opportunities and company offerings
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Phlebotomy Technician Program: NHA - CPT Certified (in progress) -
MedCerts
05.2024
Court Reporting -
Key College
01.2020
Massage Therapy -
Alexandria School of Scientific Therapeutics
Ball state University
Skills
- Knowledge of medical terminology
- Understanding of disease processes, anatomy, and physiology
- Patient care and monitoring
- Safety and compliance
- Customer service
- Bedside manner
- Communication skills
- Professionalism
- HIPAA
- OSHA
- COLA
- CLIA-waived testing
- Collecting blood and non-blood specimens
- Clinical laboratory testing and analysis
- Effective communication with patients, doctors, and medical staff
- Patient identity verification
- Specimen labeling and database entry
- Equipment assembly and maintenance
- Maintaining a clean, sanitary, and safe work environment
Certification
Certified Massage Therapist
Personal Information
Title: CPT - Phlebotomy Technician
Affiliations
I love my family, dogs and friends, and love spending time with them when we can. I enjoy working out keeping our family healthy and happy is my motivation for going back to school again. I love to read books, I look forward to picking up a book and being able to enjoy what I'm reading. I do love giving back to our community, getting my kids involved in volunteering every chance we get.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchFlexible work hoursPersonal development programs4-day work weekPaid time offQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service
Nordstrom Rack
12.2014 - 01.2022
Stay at home mom
09.2004 - 06.2024
Massage Therapist
Multiple companies
06.1999 - 06.2024
Phlebotomy Technician Program: NHA - CPT Certified (in progress) -
MedCerts
Court Reporting -
Key College
Massage Therapy -
Alexandria School of Scientific Therapeutics
Ball state University