Summary
Overview
Work History
Education
Skills
Timeline
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Drea Reyes

Tacoma,WA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Hobby Lobby. Demonstrated ability to streamline processes for increased efficiency and foster a positive work environment. Skilled in loss prevention and adept at promoting positive company representation. Proven track record of willingness to learn and adapt, enhancing workplace productivity.

Overview

14
14
years of professional experience

Work History

Crew Member

Popeyes Chicken
Lakewood, WA
01.2025 - Current
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

In Home Care Giver

Consumer Direct Care Network Washington
Lacey, WA
12.2024 - Current
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Followed agency policies and procedures when delivering care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

In Home Caregiver

CareTech
Omaha, NE
06.2022 - 07.2024
  • Maintained accurate records of services provided and other relevant information.
  • Documented client progress in charts and logbooks.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Respected client privacy rights at all times when providing services.

Department Manager

Hobby Lobby
Norfolk, NE
04.2021 - 06.2022
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.

Assistant Store Manager

Dicks Sporting Goods
Visalia, CA
04.2014 - 02.2020
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Delegated work to staff, setting priorities and goals.

Police Volunteer

Visalia Police Department
Visalia, CA
02.2012 - 08.2016
  • Provided support to police officers on patrol duties by performing administrative tasks such as data entry and filing documents.
  • Maintained contact with the public through community outreach activities, including attending neighborhood meetings and distributing safety information.
  • Collaborated with members of local government agencies to coordinate joint projects related to public safety initiatives.
  • Directed traffic at high-volume special events for public safety and order.
  • Documented observations and actions by radioing information and completing reports.

Loss Prevention Officer

JCPenney
Visalia, CA
10.2010 - 04.2014
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
  • Analyzed video surveillance footage to identify potential criminal activity.
  • Collaborated with law enforcement agencies during investigations and provided evidence as required.
  • Conducted internal investigations into employee theft or policy violations.
  • Responded to store alarms and investigated disturbances promptly.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Responded to alarms, emergency situations, and safety concerns in a timely manner.
  • Completed security forms to document losses of property or personal injury.
  • Identified and reported security threats, reducing unsafe conditions or hazards.
  • Prepared detailed incident reports following any theft or attempted theft.
  • Maintained accurate records of losses due to shoplifting or fraud.

Education

Post-Degree Certificate - Law Enforcement

Tulare Kings County Police Academy
Visalia CA
05-2016

GED -

Tulare Adult School
Tulare, CA
11-2003

College of The Sequoias
Visalia, CA

Skills

  • Positive company representation
  • Workplace efficiency
  • Willingness to learn
  • Safety promotion
  • Crisis situations
  • Personnel surveillance

Timeline

Crew Member

Popeyes Chicken
01.2025 - Current

In Home Care Giver

Consumer Direct Care Network Washington
12.2024 - Current

In Home Caregiver

CareTech
06.2022 - 07.2024

Department Manager

Hobby Lobby
04.2021 - 06.2022

Assistant Store Manager

Dicks Sporting Goods
04.2014 - 02.2020

Police Volunteer

Visalia Police Department
02.2012 - 08.2016

Loss Prevention Officer

JCPenney
10.2010 - 04.2014

Post-Degree Certificate - Law Enforcement

Tulare Kings County Police Academy

GED -

Tulare Adult School

College of The Sequoias

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