Drelyn Brown
New Castle,DE
Summary
Achieved high standards in patient care and support through effective collaboration with healthcare teams. Improved patient outcomes by managing needs and maintaining healthcare standards. Enhanced team performance and adaptability in fast-paced environments. Streamlined processes for vital signs monitoring, patient mobility assistance, and medical documentation.
Monitored and optimized scheduling processes, ensuring efficient appointment management and high levels of patient satisfaction through proactive problem-solving and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Christiana Care Hospital
Newark, DE
10.2023 - Current
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Explained treatment procedures to patients and their families.
- Recorded patient conditions and vital signs before and after medical operations.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Provided emotional support to patients and their families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Medical Logistics Specialist
US Army Reserve
Newtown Square, PA
08.2020 - Current
Medical Scheduler
RadNet
Newark, DE
10.2022 - 10.2023
- Followed up with patients and confirmed appointments.
- Organized patient charts according to established protocols to ensure accurate medical records were kept on file.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Routed calls and correspondence to appropriate medical staff.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Reviewed insurance information with patients and processed copays.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
Education
Nursing
Delaware Technical Community College
DE04.2026
CNA License -
Delaware Skills Center
11.2023
High School Diploma -
William Penn
New Castle, DE06.2021
Skills
- Patient care
- Vital signs monitoring
- Patient education
- Specimen collection
- Chart documentation
- Scheduling appointments
- Customer service
- Team collaboration
- Patient safety
- Hygiene practices
- Task prioritization
- Employee training
- Quick problem solver
- Certified in CPR/AED
- Medical terminology
- Restocking supplies
- Verbal and written communication
- Clinical training
- Attention to detail
- Teamwork
- Professionalism and ethics
- Conflict resolution techniques
- Data entry efficiency
- Goal-oriented mindset
Certification
- CNA - Certified Nurse Assistant
Timeline
Patient Care Technician
Christiana Care Hospital
10.2023 - Current
Medical Scheduler
RadNet
10.2022 - 10.2023
Medical Logistics Specialist
US Army Reserve
08.2020 - Current
CNA License -
Delaware Skills Center
High School Diploma -
William Penn
Nursing
Delaware Technical Community College