Dremar Utile
Orlando,USA
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Hibbet Sports
05.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Overnight Manager
Gap
06.2018 - 05.2020
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Front of House Team Member
Chick-fil-A
06.2017 - 05.2018
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Education
BBA - Business Administration And Management
Valencia College
Orlando, FL06.2022
Diploma - undefined
Wekiva High School
Apopka, FL05.2018
Skills
- Problem-solving
- Administrative
- Production monitoring
- Complaint resolution
- Payroll administration
- Training and Development
- Employee evaluation
- Budget and cost controls
- Manage operations
- Inventory control
- Critical Thinking
- Time management
LANGUAGES
English
Timeline
Assistant Store Manager
Hibbet Sports
05.2019 - Current
Overnight Manager
Gap
06.2018 - 05.2020
Front of House Team Member
Chick-fil-A
06.2017 - 05.2018
Diploma - undefined
Wekiva High School
BBA - Business Administration And Management
Valencia College