Drena Erwin
Calhoun,GA
Summary
Organized Associate known for high productivity and efficient task completion. Skilled in inventory management, stock replenishment, and organizational systems. Excel in time management, teamwork, and adaptability to fast-paced environments. Committed to maintaining accurate stock levels and ensuring smooth store operations.
Overview
29
29
years of professional experience
Work History
Office Manager
Castle's Rack & Fabrication
Calhoun, GA
07.2017 - 10.2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Delivered quality customer service to staff and customers.
- Processed payrolls on a biweekly basis using accounting software.
Hotel Front Desk Clerk
Country Inn & Suites
Calhoun, GA
06.2018 - 06.2019
- Provided information regarding local attractions, restaurants and transportation services.
- Utilized computer software programs such as Microsoft Office Suite and Hotel Management Systems.
- Processed payments for hotel services including cash, credit cards and other forms of payment.
- Demonstrated excellent customer service skills by responding to guest inquiries efficiently.
- Addressed guest complaints and resolved any issues in a timely manner.
Property Manager/Bail Bondsman/Loan Agent
Kenneth Hand Bail Bonds and Loans
Calhoun, GA
04.2008 - 06.2017
- Arranged bail between defendants and co-signers.
- Traveled to jails or courthouses to post bonds and prospect for potential clients.
- Interacted with banks and customers to validate information and confirm or cancel authorizations.
- Accessed credit and other investigative reports to analyze financial status, capital and capacity.
- Successfully negotiated payment plans for clients unable to pay full amount of bond at time of execution.
- Managed daily operations for busy office including scheduling appointments, handling incoming calls, and preparing paperwork for bondsmen.
- Managed property rentals including advertisement of available units, conducted walks providing information about open units to clients, collected rental payment by cash and/or credit cards.
Third Key Manager
Genuine Kids
Calhoun, GA
05.1995 - 03.2008
- Created weekly schedules based on projected staffing needs while adhering to budget requirements.
- Trained new employees on store policies, procedures and daily operations.
- Assisted Store Manager in training team members on product knowledge and merchandising techniques.
- Conducted regular inventories to maintain accurate stock levels.
- Provided exceptional customer service by helping customers find the right products for their needs.
Education
Associate Degree - Communications
Ashland University
Ashland, OH08.2025
Skills
- Seasonal display setup
- Stock replenishment
- Promotional displays
- Product knowledge expertise
- Merchandise display
- Professional appearance
References
References available upon request
Timeline
Hotel Front Desk Clerk
Country Inn & Suites
06.2018 - 06.2019
Office Manager
Castle's Rack & Fabrication
07.2017 - 10.2024
Property Manager/Bail Bondsman/Loan Agent
Kenneth Hand Bail Bonds and Loans
04.2008 - 06.2017
Third Key Manager
Genuine Kids
05.1995 - 03.2008
Associate Degree - Communications
Ashland University