Drenica Qelia
Yonkers,NY
Summary
Skilled sales representative with a proven track record in customer relationship building and tailored sales techniques. Committed to driving sales growth and enhancing customer satisfaction through effective collaboration and attention to detail.
Overview
10
10
years of professional experience
Work History
Sales Representative
Wallgreens
Yonkers, New York
12.2024 - Current
- Assisted customers with product inquiries and selections.
- Processed transactions accurately at the point of sale.
- Maintained product displays to ensure visual appeal and organization.
- Collaborated with team members to achieve daily sales goals.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Cleaning Crew Supervisor
Era construction
New York, New York
04.2018 - 08.2023
- Trained new cleaning crew members on safety protocols and equipment use.
- Scheduled cleaning tasks to ensure efficiency and thorough coverage.
- Inspected work areas for cleanliness and adherence to safety standards.
- Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Cleaning lady
liberty cleaning inc
New York, New York
03.2016 - 04.2018
- Performed thorough cleaning of residential and commercial spaces following company standards.
- Managed supplies and equipment, ensuring proper inventory levels for efficient operations.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Emptied trash cans and replaced liners.
- Washed windows inside and out.
- Swept and mopped floors, vacuumed carpets, and dusted furniture.
- Gathered soiled linens for laundering or dry cleaning services.
Education
Master of Science - International Communication
University of Tirana
Albania06-2006
Skills
- Customer service
- Sales forecasting
- Workflow optimization
- Product knowledge
- Sales techniques
- Transaction processing
- Visual merchandising
- Customer relationship management
- Team collaboration
Languages
English
Professional
Albanian
Professional
Timeline
Sales Representative
Wallgreens
12.2024 - Current
Cleaning Crew Supervisor
Era construction
04.2018 - 08.2023
Cleaning lady
liberty cleaning inc
03.2016 - 04.2018
Master of Science - International Communication
University of Tirana