Dre’Quan Johnson
Montgomery,AL
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during my tenure at Wind Creek Hospitality. Skilled in Microsoft Windows and exceptional at maintaining positive client relations. Achieved significant improvements in customer service metrics by leveraging strong problem-solving abilities and a results-driven approach.
Overview
4
4
years of professional experience
Work History
Teleservices Agent
Wind Creek Hospitality
02.2023 - 03.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Associate
Winn Dixie
09.2020 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed an expert knowledge of Western Union products and services to confidently answer customer questions accurately and efficiently.
Sales Associate
Advance Auto Parts
11.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Jacks Family Resturant
07.2020 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
General Service Technician
Pep Boys
11.2019 - 03.2020
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
Education
Jefferson Davis High School
Montgomery, AL05.2019
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- Microsoft Windows expert
- Windows Servers
- Microsoft Windows
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Power Tools and Equipment
- Troubleshooting
- Written/Verbal Communication
- Installation and Repair
- Maintenance and repairs
- Quality Control
Timeline
Teleservices Agent
Wind Creek Hospitality
02.2023 - 03.2024
Sales Associate
Advance Auto Parts
11.2021 - 08.2022
Customer Service Associate
Winn Dixie
09.2020 - 04.2023
Team Member
Jacks Family Resturant
07.2020 - 03.2021
General Service Technician
Pep Boys
11.2019 - 03.2020
Jefferson Davis High School
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