Dedicated professional with experience in high-volume food service operations. Skilled in cash handling, training staff, and ensuring adherence to safety standards, consistently driving customer satisfaction and operational efficiency.
Work History
Shift Leader
10 Months
Firehouse Subs | 10.2025 - Current
Supervised team during high-volume shifts to maintain operational efficiency.
Trained new staff on food preparation and customer service protocols.
Ensured adherence to health and safety standards in food handling practices.
Assisted in inventory management, including stock rotation and ordering supplies.
Resolved customer complaints promptly to enhance satisfaction and retention.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Cook
9 Months
Brickyard Health Care | 09.2024 - 06.2025
Prepared and cooked a variety of nutritious meals following standardized recipes.
Ensured food quality and safety standards were consistently met throughout meal preparation.
Assisted in menu planning to accommodate dietary restrictions and preferences of residents.
Maintained cleanliness and organization of kitchen equipment and workspaces daily.
Monitored inventory levels and reported shortages to ensure timely ordering of supplies.
Engaged with residents to gather feedback on meals, enhancing overall dining experience.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Cook
7 Months
Life Care Center Of The Willows | 02.2024 - 09.2024
Prepared and cooked a variety of nutritious meals following standardized recipes.
Ensured food quality and safety standards were consistently met throughout meal preparation.
Assisted in menu planning to accommodate dietary restrictions and preferences of residents.
Maintained cleanliness and organization of kitchen equipment and workspaces daily.
Monitored inventory levels and reported shortages to ensure timely ordering of supplies.
Engaged with residents to gather feedback on meals, enhancing overall dining experience.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Education
High School Diploma
Portage Highschool | Portage, IN | 06-2023
4 years of JROTC
3 years of JROTC Drill
Associate of Science - Health Sciences
Ivy Tech Community College of Indiana | Indianapolis, IN | 06-2029