Dre'Shun' James
Hutchins,Texas
Summary
Customer service leader with a strong focus on team performance and sales growth through innovative training programs. Proven ability to analyze market trends and build long-term client relationships, enhancing customer satisfaction and loyalty. Committed to driving repeat business and improving service quality to achieve measurable results. Dynamic sales director with a track record of boosting team performance and elevating customer engagement through targeted training initiatives. Expertise in market analysis identifies growth opportunities, while strong relationship-building fosters client loyalty and drives profitability. Passionate about delivering exceptional service quality and achieving business objectives.
Overview
6
6
years of professional experience
Work History
Director of Sales
Men's Wearhouse
Dallas, Texas
12.2025 - Current
- Created training programs to enhance staff product knowledge and sales techniques, improving overall team performance.
- Directed sales team to improve customer engagement and service quality, resulting in increased customer satisfaction.
- Analyzed market trends to uncover growth opportunities in men's fashion retail.
- Managed inventory levels to ensure product availability during peak shopping seasons.
- Collaborated with marketing team to create promotional campaigns that increased visibility.
- Built relationships with key clients, fostering repeat business and ensuring long-term loyalty.
Customer Service Representative Seaonal
Moxie Pest Control
Dallas
06.2025 - 08.2025
- Resolved customer complaints using effective communication and problem-solving techniques, ensuring positive customer experiences.
- Assisted customers with pest control inquiries and service scheduling, improving overall satisfaction and service efficiency.
- Provided comprehensive product information and service options tailored to client needs.
- Facilitated product selection, ordering, billing, returns, exchanges, and technical support for clients.
- Developed strong customer relationships by providing personalized assistance and ongoing support, fostering loyalty and trust.
- Maintained accurate records of customer interactions, transactions, and feedback for future analysis.
Senior Personal Banker & Branch Supervisor
First Convenience Bank
Dallas
01.2025 - 06.2025
- Respond to customer inquiries via SMS, email, and voicemail.
- Manage and resolve customer concerns efficiently and professionally.
- Answering calls and helping customers with their account status.
- Answer 50 + calls a day to help better assist our customers with either opening or closing accounts.
- Ascertain customers' needs and goals by providing appropriate tailormade solutions while offering guidance and investment advice.
- Managed 60+ new and existing customers, facilitating the opening and customization of checking and savings accounts to meet their financial needs.
- Maintain knowledge and understanding of appropriate banking legislation and regulations by keeping up-to-date with market updates and financial news to provide the best possible service.
- Referred clients to in-house financial experts, effectively presenting tailored financial products and services to enhance customer relationships.
- Delivered specialized financial planning to diverse client base by liaising with local organizations and industry experts.
- Provided optimal assistance to customers in opening, checking, and closing accounts.
- Streamlined branch operations by implementing continuous improvement initiatives, contributing to overall service quality.
Sales Leader
Men's Warehouse
Arlington
03.2024 - 07.2024
- Worked to achieve the highest level of customer satisfaction by providing excellent service in a timely and professional manner.
- Took accurate measurements, and worked to understand client needs and desires.
- Provided garment pressing services.
- Responsible for floor moves, merchandising, and display maintenance.
- Supervises sales associates and processes payroll.
- Maintains accurate sales records, sets daily/weekly sales goals.
Hospital Chaplain Intern (Oncology)
Baylor Scott & White Dallas
Dallas
06.2023 - 08.2023
- Regularly rounding on patients and staff as the spiritual voice for 4 Gyn & 5 oncology.
- Provide support to families and staff during end of life withdrawals, family meetings, deaths and emergency codes.
- Facilitate Advance Care Planning which includes Living Wills, Medical Power of Attorney, Out of Hospital DNAR.
- Completed 1 units of CPE.
Recruiter
Southern Methodist University
Dallas
11.2021 - 05.2023
- Recruits prospective students and ensures applicants' successful progression through admissions cycle.
- Advises applicants on the most suitable master or doctoral degree program and guides them in the application process.
- Hosts Seminary Preview Days and other recruitment events.
Tailored Specialist
Dillard's North Park Mall
Dallas
01.2021 - 11.2021
- Worked to achieve the highest level of customer satisfaction by providing excellent service in a timely and professional manner.
- Took accurate measurements, and worked to understand client needs and desires.
- Utilized advanced sewing skills and machine technology to successfully alter garments.
- Provided garment pressing services.
- Corrected clothing problems and ensured a proper and pleasing fit.
Education
M.A. - Strategic Communication
Michigan State University
05-2025
M.A. - Ministry
Southern Methodist University
05-2023
B.S. - Religious Studies, Business Management
Paul Quinn College
06-2021
High School Diploma -
Wilmer-Hutchins High School
06-2017
Skills
- Microsoft Office Suite
- Training and development
- Market analysis
- Inventory management
- Customer relationship management
- Communication skills
- Leadership
- Interpersonal skills
- Organizational skills
- Account management
- Business reporting
Timeline
Director of Sales
Men's Wearhouse
12.2025 - Current
Customer Service Representative Seaonal
Moxie Pest Control
06.2025 - 08.2025
Senior Personal Banker & Branch Supervisor
First Convenience Bank
01.2025 - 06.2025
Sales Leader
Men's Warehouse
03.2024 - 07.2024
Hospital Chaplain Intern (Oncology)
Baylor Scott & White Dallas
06.2023 - 08.2023
Recruiter
Southern Methodist University
11.2021 - 05.2023
Tailored Specialist
Dillard's North Park Mall
01.2021 - 11.2021
M.A. - Strategic Communication
Michigan State University
M.A. - Ministry
Southern Methodist University
B.S. - Religious Studies, Business Management
Paul Quinn College
High School Diploma -
Wilmer-Hutchins High School