DREUX THIBEAULT
Asurion
Nashville,Tennessee
1
Certification
11
years of professional experience
Results-driven Senior Customer Success Manager with over 10 years in client success and B2B marketing. Led program strategy for Verizon’s consumer and B2B mobility segments, achieving significant revenue growth and subscriber increases. Skilled in building executive relationships, guiding cross-functional teams, and utilizing data analytics to enhance program scalability and reduce churn.
Work History
Senior Manager, Client Program Management – B2B
1 Year 3 Months- Promoted to Senior Manager to lead program strategy and execution for Verizon’s Consumer and B2B mobility segments (4 Million sub-count portfolio).
- Own end-to-end program strategy, execution, and performance across large-scale client initiatives, ensuring alignment with KPIs and SLAs.
- Lead cross-functional teams (Product, Operations, Care, IT, Supply Chain, Legal) to deliver client commitments and support product launches and enhancements.
- Serve as primary point of contact for internal stakeholders and client partners, driving communication, issue resolution, and risk escalation.
- Oversaw performance and adoption of proprietary customer-facing application, collaborating with internal teams to analyze user engagement and platform performance.
- Led cross-functional teams (Product, Operations, Care, IT, Supply Chain, Legal) to fulfill client commitments and facilitate successful product launches and enhancements.
- Oversaw ongoing performance and adoption of a proprietary customer-facing application, partnering with internal teams to monitor monthly active users, engagement metrics, and overall platform performance.
- Partnered closely with call center leadership and Quality teams to analyze customer interactions, identify key call drivers, and uncover opportunities to improve the customer experience.
- Identified and implemented process improvements that enhanced operational efficiency and optimized resource allocation.
Manager, Partner Marketing – B2B
1 Year 10 Months- Led marketing strategy and execution for Verizon Consumer and B2B segments within a $3B+ portfolio.
- Drove revenue growth through multichannel campaigns, achieving +10% YoY growth and enhancing customer retention.
- Managed open enrollment campaigns generating 500K incremental subscribers and $200M+ annual revenue lift.
- Partnered with 100+ cross-functional stakeholders to deliver product redesigns and launches that supported client growth objectives.
- Conducted qualitative and quantitative research to identify new revenue opportunities and refine product positioning.
- Led marketing culture/engagement team of 10 to enhance collaboration and foster team engagement.
Customer Success Manager
10 Months- Cultivated client relationships, enhancing customer satisfaction and supporting revenue growth.
- Excelled in delivering exceptional support, tailored solutions, and strategic guidance to foster long-term partnerships.
- Managed pipeline of 10-15 clients, setting retention goals to improve satisfaction and foster long-term partnerships.
- Handled and resolved customer requests and complaints professionally, prioritizing customer satisfaction and ensuring prompt resolution of concerns.
- Assisted customers in navigating the Onalytica platform, empowering them to make the most of its functionalities while skillfully upselling services and products.
- Resolved customer requests and complaints, prioritizing satisfaction and ensuring timely solutions.
Senior Client Services Coordinator
10 Months- Partnered with Sales Executives to coordinate client deliverables and ensure timely project completion.
- Managed training materials, LMS platforms, and client-facing systems, producing usage reports and resolving client issues to enhance client experience.
- Supported sales executives and cross-functional teams to deliver client projects on time, facilitate meetings, and maintain effective communication.
- Supported client meetings and ongoing project communication.
- Managed training materials, LMS platforms, and client-facing systems while producing usage reports and resolving client issues.
- Coordinated and maintained customized training materials and LMS content, ensuring accuracy and quality to support client engagement.
- Analyzed usage reports for contracted services, identifying trends to inform client strategy.
- Resolved client issues and identified trends.
Program Manager
1 Year 8 Months- Cultivated client relations and managed projects as primary liaison between clients and internal teams, enhancing communication and satisfaction.
- Coordinated and oversaw programs from inception to execution, ensuring alignment with client goals and timely delivery.
- Planned and managed logistics for external training, facilitating successful events that met client objectives.
Cheerleader
2 Years- Delivered exceptional fan interactions and practiced twice a week at FedEx Field, enhancing audience engagement during performances.
- Participated in numerous community appearances to foster connections.
- Performed polished game-day routines during live events, maintaining choreography precision and crowd energy.
- Rehearsed complex dance sequences, quickly adapting to updated formations and performance notes.
- Represented the team at community appearances, strengthening fan engagement through professional public interaction.
Education
Bachelor of Arts - Dance Performance
Skills
Strategic Planning & Execution
Customer & Client Relationship Management
Cross-Functional Leadership
Stakeholder Management
Program & Project Management
Operations Management & Process Improvement
Team Leadership & Development
CRM & Customer Success Platforms
Microsoft Office Suite (Excel
PowerPoint
Word)
Data Analysis & Performance Reporting
Dashboard & Data Visualization
Learning Management Systems (LMS)
Web Analytics & Marketing Technology
AI Tools & Workflow Automation
Certification
Property & Casualty Insurance Producer License – Tennessee Department of Commerce and Insurance (TDCI) | Validity: 2026 – 2028
Timeline
Senior Manager, Client Program Management – B2B
Asurion
07.2025 - CurrentRead More
Manager, Partner Marketing – B2B
Asurion
09.2023 - 07.2025Read More
Customer Success Manager
Onalytica
09.2022 - 07.2023Read More
Senior Client Services Coordinator
Sandler Training
07.2021 - 05.2022Read More
Program Manager
Shapiro Negotiations Institute
11.2019 - 07.2021Read More
Cheerleader
Washington Redskins
04.2016 - 04.2018Read More
University of Maryland Baltimore County
Bachelor of Arts from Dance Performance
Read More