Drew Andrews
Springfield,MO
Summary
Forward-thinking representative successful at building strong and lasting customer relationships by assessing client needs and addressing financial concerns. Professionally supported clients . Strong organization, time management and communication skills. I am always looking to learn new traits, gain more knowledge and broaden my horizons. I am very reliable and responsible and take my job very seriously, I am looking for a career that I can advance in and turn into a life long investment.
Overview
3
3
years of professional experience
Work History
Cook
Imos Pizza
Springfield, MO
06.2021 - Current
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
Nurses Assistant
Riverview Manor
Ozark, MO
03.2021 - 06.2021
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Customer Service Representative
Planet Fitness
Springfield, MO
08.2018 - 11.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Education
GED -
Mount Vernon HIgh
Mount Vernon, MO02.2018
Skills
- Performance improvement
- Problem solving strength
- Customer Relations
- Activities of Daily Living ADL Support
- Output Monitoring and Reporting
- Emotional and Social Support
- Observation Documentation
- Patient Care Quality
- Time Management
- Verbal and Written Communication
- Calm Under Stress
- Multitasking and Prioritization
- Willingness to Learn
- Attention to Detail
Timeline
Cook
Imos Pizza
06.2021 - Current
Nurses Assistant
Riverview Manor
03.2021 - 06.2021
Customer Service Representative
Planet Fitness
08.2018 - 11.2020
GED -
Mount Vernon HIgh