Drew Baker
Pawnee,OK
Summary
Dynamic professional with extensive experience at Pawnee Tribal Development, excelling in employee training and customer service. Proven ability to enhance operational efficiency and maintain safety standards. Skilled in cash handling and problem-solving, consistently achieving high customer satisfaction and fostering a positive work environment. Punctual and reliable team player dedicated to excellence.
Overview
12
12
years of professional experience
Work History
Overnight Stocker
Walmart
06.2025 - Current
- Stocked shelves efficiently to ensure product availability and enhance customer experience.
- Organized backroom inventory using established safety protocols and procedures.
- Assisted in maintaining store cleanliness through regular cleaning and organization tasks.
- Collaborated with team members to unload deliveries and replenish stock promptly.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Shift Manager
Pawnee Tribal Development
08.2018 - 03.2025
- Supervised daily operations to ensure compliance with organizational policies and procedures.
- Trained and mentored team members to enhance performance and productivity.
- Monitored inventory levels, facilitating timely restocking and reducing shortages.
- Implemented safety protocols, fostering a secure work environment for staff and customers.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Analyzed workflow processes to identify areas for improvement and streamline operations.
- Resolved customer inquiries effectively, maintaining high satisfaction levels.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
Vault Associate
Pawnee Tribal Development
08.2014 - 2018
- Processed and organized vault transactions, ensuring compliance with security protocols.
- Monitored inventory levels, facilitating timely replenishment of supplies and materials.
- Assisted in maintaining accurate records of vault activities and transactions for audits.
- Conducted routine inspections of storage areas to ensure adherence to safety standards.
- Collaborated with team members for seamless operations during peak business hours, ensuring timely completion of tasks.
- Contributed to the development of operational strategies, optimizing workflow processes for maximum productivity.
- Boosted operational efficiency by consistently meeting or exceeding performance benchmarks set forth by management.
- Facilitated smooth interdepartmental coordination by effectively liaising between vault personnel and other bank divisions.
- Upheld the highest standards of confidentiality in handling sensitive client information, reinforcing trust in the institution''s security measures.
- Exhibited strong problem-solving abilities when faced with complex issues arising from daily tasks or unusual situations.
- Maintained accurate inventory records by conducting regular audits and implementing proper documentation procedures.
- Assisted in training new hires on vault operations, fostering a positive work environment for improved performance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained strict confidentiality of bank records and client information.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Counted, verified and handled bank deposits and armored car transactions.
Cashier
Pawnee Tribal Development
08.2013 - 08.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries promptly.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Provided excellent customer service, enhancing overall shopping experience.
- Trained new cashiers on register procedures and customer interaction skills.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Wetumka High School
Wetumka, OKNo Degree - Native American Studies
Bacone College
Pawnee, OKSkills
- Stocking shelves
- Stock rotation
- Heavy lifting
- Maintaining safety
- Label reading
- Employee training
- Customer service focus
- Decision-making
- Cash handling
- Punctual and reliable
- Handling customer complaints
- Shift leadership
- Customer service
- Problem-solving
Timeline
Overnight Stocker
Walmart
06.2025 - Current
Shift Manager
Pawnee Tribal Development
08.2018 - 03.2025
Vault Associate
Pawnee Tribal Development
08.2014 - 2018
Cashier
Pawnee Tribal Development
08.2013 - 08.2014
High School Diploma -
Wetumka High School
No Degree - Native American Studies
Bacone College