Drew Clamp
Portland
Summary
Hardworking, dedicated leader, with 6+ years upper management experience, and 18 years experience in customer service/hospitality versed in all aspects of running a successful retail operation, including: sequence of events, financials, hiring, training, scheduling, inventory management, and accountability. Eager to use experience to support customer relations, increase store traffic, and optimize profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
PDX Sliders
06.2025 - Current
- Supervise day-to-day operations in absence of the General Manager to meet performance, quality and service expectations.
- Train staff on best practices for customer service, food safety compliance, and company standard practices.
- Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Assist service staff and bartenders with timely delivery of food and making of drinks and cocktails, ensuring exceptional service at all times.
- Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies. Responsible for balancing tills nightly and preparing the daily cash deposit.
Server/Bartender
RuSan’s Sushi & Seafood
06.2023 - 06.2025
- Delivered exceptional customer service by engaging with patrons to assess needs and ensure satisfaction in a fast-paced environment.
- Effectively communicated with team members to streamline operations and maintain a cohesive work environment.
- Managed and prioritized multiple tasks simultaneously, including serving customers, preparing orders, and maintaining cleanliness.
- Balanced competing priorities to ensure timely service delivery without compromising quality.
- Worked collaboratively with diverse team members to achieve daily sales goals and maintain a productive work environment.
Assistant Store Manager
Food Lion
05.2019 - 06.2023
- Directly responsible for total center store operations (dry grocery) and immediate supervisor for the Grocery Manager, DSD (Direct Store Deliveries) Receiver, and Retail Pricing Coordinator.
- Assist the Store Manager with day to day operations of the store and ensure proper control of all store funds and company assets to meet financial expectations.
- In the absence of the Store Manager, ensure total store conditions are maintained including in-stocks, cleanliness, safety, security, food safety, and maintain a high level of customer service at all times.
- Supervise operations of all departments in the store, and manage a team of up to 40 associates at any given time with the assistance of department leaders.
- Build strong customer and associate relations, have good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and handling grievances.
Evening Manager
Food Lion
08.2016 - 05.2019
- Responsible for entire store operations during evening hours and serve as MOD during the absence of the Store Manager/Assistant Store Manager.
- Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.
- Maximize sales through excellent customer service and minimize shrink through proper utilization of standard practices to ensure that inventory and moneys are accounted for.
- Ensure store conditions, product quality, freshness, availability, variety and execution of all policies and procedures.
Assistant Customer Service Manager
Food Lion
01.2009 - 08.2016
- Responsible for maintaining control of entire store cash flow and research all over/short discrepancies. Also maintain compliance with Western Union/Lottery services.
- Create a dynamic workforce schedule for all cashiers/customer service assistants that is written to provide extraordinary service at all times while meeting labor expectations.
- Provide coaching for associates to recognize and prevent losses.
- Manage the operations of the Front End in the absence of the Customer Service Manager.
Education
High School Diploma -
Nation Ford High School
Fort Mill, SC01.2009
Skills
- POS Operations
- Customer Relations
- Team Leadership
- Employee Development
- Money Handling
- Decision-Making
- Problem-Solving
- Hiring
- Effective Communication Skills
- Strong Negotiator
- Results Oriented
Certification
- National Registry of Food Safety Professionals Certified (Valid 06/2022 - 06/2027)
- Oregon Food Handlers #837122 Exp. 6/19/28
- OLCC Permit # SP-1010202 Exp. 6/20/30
Timeline
Assistant Manager
PDX Sliders
06.2025 - Current
Server/Bartender
RuSan’s Sushi & Seafood
06.2023 - 06.2025
Assistant Store Manager
Food Lion
05.2019 - 06.2023
Evening Manager
Food Lion
08.2016 - 05.2019
Assistant Customer Service Manager
Food Lion
01.2009 - 08.2016
High School Diploma -
Nation Ford High School