Drew Crouse
Daphne,AL
Summary
Dynamic Senior General Manager at Office Depot Inc, recognized for enhancing operational efficiency and team development. Cultivated strong partnerships and mentored high-performing teams, driving exceptional customer satisfaction and retention. Proficient in budget management and inventory optimization. Managed multiple locations.
Knowledgeable District Manager with proven background in managing large teams and optimizing operational processes. Demonstrated ability to lead cross-functional initiatives that align with company goals. Leveraged strategic planning and conflict resolution to drive team success and operational excellence.
Known for fostering collaboration, adapting to change, and delivering consistent results. Adept at navigating complex challenges while maintaining focus on organizational objectives and team success.
Overview
40
40
years of professional experience
Work History
Senior General Manager
Office Depot Inc
11.2000 - Current
- Led operational strategy to enhance supply chain efficiency across multiple retail locations.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Developed and implemented training programs for managers, fostering leadership skills across teams.
- Oversaw budget allocation and resource management, ensuring alignment with corporate objectives.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Championed customer-centric approaches for better service delivery, resulting in increased client retention rates and positive brand reputation.
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Boosted employee morale through recognition programs that acknowledged outstanding contributions to company success.
- Maintained quality through training and coaching during daily activities.
- Planned and assigned workload by delegating tasks and directing team members.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
General Manager
Cubs Foods/ Supervalu
01.1999 - 09.2000
- Led cross-functional teams to enhance operational efficiency and productivity.
- Developed and implemented strategic plans to drive business growth and profitability.
- Oversaw budget management, ensuring alignment with financial targets and resource allocation.
- Cultivated strong relationships with stakeholders, enhancing collaboration and communication across departments.
- Mentored junior managers, fostering professional development and succession planning within the organization.
- Directed performance evaluations, establishing benchmarks for employee development and accountability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
District Manager
Brunos Food & Pharmacy
02.1986 - 01.1999
- Directed operational strategies to enhance store performance across multiple locations.
- Implemented cost-saving initiatives, optimizing inventory management and reducing waste.
- Mentored and trained management teams, fostering leadership skills and improving team dynamics.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Education
Bachelor of Science - Business Management
The University of Alabama
Tuscaloosa, AL12-1985
Skills
- Team development
- Operational efficiency management
- Strategic partnerships
- Team development
Timeline
Senior General Manager
Office Depot Inc
11.2000 - Current
General Manager
Cubs Foods/ Supervalu
01.1999 - 09.2000
District Manager
Brunos Food & Pharmacy
02.1986 - 01.1999
Bachelor of Science - Business Management
The University of Alabama