Drew Donohue
Chicago,IL
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Lead Tour Guide
Urban Kayaks
05.2021 - Current
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Receptionist Clerk
Urban Kayaks
05.2021 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
Lifeguard
Chicago Park District Diversey Storehouse
05.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
Associate of Arts - Pre-Law
University of Illinois At Urbana-Champaign
Champaign, IL05.2025
Skills
- Sales
- Drafting Reports
- Vendor Partnerships
- Providing Feedback
- Interpersonal Communications
Timeline
Lead Tour Guide
Urban Kayaks
05.2021 - Current
Receptionist Clerk
Urban Kayaks
05.2021 - Current
Lifeguard
Chicago Park District Diversey Storehouse
05.2019 - 09.2019
Associate of Arts - Pre-Law
University of Illinois At Urbana-Champaign
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