Jayder Rich
Oak Ridge ,FL
Summary
Transformative tour guide and director with over 4 years of experience in enhancing guest experiences through effective communication and personalized itineraries. Proven ability to manage logistics, foster partnerships, and maintain high safety standards while delivering memorable excursions.
Overview
9
9
years of professional experience
Work History
Lead Tour Guide
Mayan Adventures
Roatan HN
07.2025 - 12.2025
- Guided diverse groups through historical and cultural sites, enhancing visitor engagement.
- Developed and implemented informative tour scripts, ensuring accurate storytelling.
- Adapted tours based on group dynamics and interests, fostering a personalized experience.
- Coordinated logistics for tour schedules, optimizing time management and flow.
- Established strong relationships with local businesses to enhance cross-promotional opportunities between tours and other attractions or services.
- Provided safety briefings and maintained compliance with operational guidelines during excursions.
- Contributed to an increase in tour group bookings through excellent customer service and tailored tour content.
Shore Excursions Director
Mahogany Bay Port
Roatan HN
08.2024 - 03.2025
- Coordinated shore excursion logistics to enhance guest experiences.
- Supported on-site operations during excursions, ensuring smooth execution and safety compliance.
- Communicated effectively with local vendors to secure quality services and negotiate contracts.
- Trained new staff on operational procedures and customer service standards during excursions.
ATV Director
ATV Jungle Tours
Roatan HN
06.2017 - 01.2024
- Ensured compliance with safety regulations through regular inspections and audits.
- Led safety meetings, fostering open communication about safety concerns among employees.
- Conducted risk assessments to proactively address potential hazards in the workplace.
- Monitored incident reports to identify trends and recommend corrective actions.
- Developed customized itineraries based on group interests and preferences for personalized experiences.
- Led engaging tours, providing historical context and local insights to enhance visitor experience.
- Conducted safety briefings and ensured compliance with regulations to maintain a secure touring environment.
- Built personal relationships with guests to promote positive experiences.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Education
English Education, Computer Technology, Mathmatics
Iher Oak Ridge
Santos GuardiolaSkills
- Effective time management
- Exceptional communication
- Group coordination
- Professional ethics
- Stress management
- Fluent bilingualism
Accomplishments
- Received high score ratings from tourist surveys due to professionalism, entertaining personality and high attention to detail.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Tour Guide
Mayan Adventures
07.2025 - 12.2025
Shore Excursions Director
Mahogany Bay Port
08.2024 - 03.2025
ATV Director
ATV Jungle Tours
06.2017 - 01.2024
English Education, Computer Technology, Mathmatics
Iher Oak Ridge