Drew Froling
Warren,MI
Summary
Results-driven professional with strong foundation in client relationship management and sales strategies. Skilled in developing and maintaining client accounts, resolving issues, and driving team collaboration to achieve business objectives. Known for adaptability, effective communication, and proactive approach to meeting changing needs. Equipped with excellent organizational skills, attention to detail, and focus on delivering impactful results.
Overview
11
11
years of professional experience
Work History
Account Manager
Lumasmart
08.2025 - Current
- Cultivated and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to execute account initiatives efficiently and effectively.
- Revitalized struggling client relationships by addressing service gaps, realigning deliverables with client goals, and improving communication cadence transforming negative accounts into revenue increases within six months.
Procurement Specialist
Lumasmart
01.2025 - Current
- Developed and implemented strategic sourcing strategies to optimize supplier selection processes. Negotiated contracts with suppliers, achieving favorable terms and conditions for cost savings.
- Analyzed market trends to identify opportunities for cost reduction and supply chain improvements.
- Managed vendor relationships, ensuring compliance with contractual obligations and performance metrics.
- Streamlined purchasing workflows through ERP system enhancements, improving efficiency in order processing.
Material Planner & Logistics Manager
Brass Aluminum Forging
07.2023 - Current
- Presently perform all duties in the role listed below.
- Revolutionized inventory accuracy by implementing a quarterly PLEX-based plant-wide counting strategy, significantly reducing inventory discrepancies and improving operational efficiency.
- Developed, trained, and manage a team of material handlers to streamline the production floors efficiency.
- In addition to my core responsibilities, I oversee the ERP system, including updates, troubleshooting, and user training.
Material Planner
Brass Aluminum Forging
03.2018 - 06.2023
- Strategic commodity purchaser for a $30M+ manufacturing company. Responsible for PO generation and database maintenance.
- Negotiated favorable agreements with reliable suppliers, resulting in annual cost savings exceeding six figures and ensuring timely delivery of raw materials.
- Monitor inventory levels, forecast supply needs, and track orders to meet service level agreements.
- Optimized production scheduling in coordination with management and sales teams to meet compliance requirements, delivery deadlines, and customer expectations.
- Streamlined logistics operations with a new shipping schedule, improving efficiency and communication with shippers and carriers.
- Played a pivotal role in the implementation of our ERP/MRP system “PLEX”, contributing to process improvements, data migration, and user training.
Kiosk Manager
Wireless Advocates
03.2015 - 03.2018
- Successfully recruited, trained, and mentored a team of sales associates, resulting in increased sales, improved customer satisfaction, and exceeded revenue targets.
- In addition to leadership responsibilities, addressed escalated customer concerns, provided comprehensive product education, and tailored solutions to meet individual customer needs, including new device releases and catering plans.
- Achieved consistent success in exceeding sales goals and customer retention rates through effective sales strategies and exceptional customer service.
Education
No Degree - Business Management
Macomb Community College
Warren, MISkills
- Account Management
- Client Relationship Management
- Customer Satisfaction
- Effective Communication
- ERP Systems Proficiency (PLEX)
- Logistics Management
- Materials Requirement Planning
- Production Planning
- Scheduling Expertise
- Supplier Relationship Management
- Teamwork & Collaboration
Timeline
Account Manager
Lumasmart
08.2025 - Current
Procurement Specialist
Lumasmart
01.2025 - Current
Material Planner & Logistics Manager
Brass Aluminum Forging
07.2023 - Current
Material Planner
Brass Aluminum Forging
03.2018 - 06.2023
Kiosk Manager
Wireless Advocates
03.2015 - 03.2018
No Degree - Business Management
Macomb Community College