Andrew Galvan
Stanton,California
Summary
Adaptable person with years of experience in elevated customer service standards. Experienced in leadership roles as well as being a strong voice among peers in matters of importance among the workplace. Always eager on learning new things and applying them to tasks and projects assigned.
Overview
6
6
years of professional experience
Work History
Reservations Sales Specialist
Waldorf Astoria Monarch Beach Resort
2024.05 - Current
- Resolved guest complaints promptly, ensuring satisfaction and safeguarding the company''s reputation for excellent service standards.
- Facilitated smooth communication between front desk staff and management regarding reservation changes or special requests.
- Developed a comprehensive understanding of hotel facilities and local attractions, enabling personalized recommendations to suit each guest''s preferences.
- Anticipate the needs of guests and provide consistent follow up on all tasks given.
Host
Bottega Angelina
09 2023 - 2024.05
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Guest Services Representative
The Resort At Pelican Hill
2021.06 - 2023.07
- Constantly balancing multiple tasks at any given time and assuming a leadership role whenever the situations would arise.
- Have the flexibility to assist other departments with tasks and emergencies that may not necessarily fall within my roles.
- Consistently perform under the Forbes 5-star standards in all aspects of my work.
- Assist guests with luggage and transportation assistance and anything else that may come up during those interactions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received one of 3 notable name recognitions in the 2024 Forbes Audit Report for The Resort at Pelican Hill
Assistant to the Property Manager
Olympia Capital Corporation
2020.08 - 2021.06
- Managed filing system, entered data and completed other clerical tasks.
- Lease units as they come available and verify all standards are met prior to move in date
- Work with the Property Manager in any way they see fit in ensuring all properties are to the residents’ and owners' satisfaction.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Team Member
7 Leaves Cafe
2018.10 - 2019.12
- Provide service and compassion to all customers and ensure that they all get their orders in a timely manner.
- Keep work station clean and tidy at all times.
Education
Associate of Science - Psychology & Public Health
Orange Coast College
Costa Mesa, CA05.2025
Bachelor of Arts - Political Science
California State University - Fullerton
Fullerton, CA12.2022
Skills
- Hospitality Services
- Communication
- Planning
- Adaptable
Timeline
Reservations Sales Specialist
Waldorf Astoria Monarch Beach Resort
2024.05 - Current
Guest Services Representative
The Resort At Pelican Hill
2021.06 - 2023.07
Assistant to the Property Manager
Olympia Capital Corporation
2020.08 - 2021.06
Team Member
7 Leaves Cafe
2018.10 - 2019.12
Host
Bottega Angelina
09 2023 - 2024.05
Associate of Science - Psychology & Public Health
Orange Coast College
Bachelor of Arts - Political Science
California State University - Fullerton
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