Drew Gordon
Thousand Oaks,CA
Summary
Hospitality professional skilled in delivering exceptional guest service, utilizing Opera PMS for efficient room status and luggage coordination. Proven reliability and strong communication skills ensure seamless interactions in dynamic environments, complemented by emergency response training that reinforces composure and problem-solving abilities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Guest Service Attendant
Four Seasons Resort Carlsbad Aviara
09.2025 - 07.2026
- Delivered polished, personalized guest service in alignment with Four Seasons' Golden Rule standard, supporting front desk and guest arrival/departure experiences.
- Assisted guests with check-in/check-out coordination, luggage handling, and transportation arrangements, ensuring smooth and timely service.
- Responded promptly to guest requests and inquiries in person as well as resolving issues efficiently to maintain a high standard of satisfaction.
- Anticipated guest needs by coordinating with front desk, concierge, and housekeeping teams, enabling seamless communication across departments.
- Coordinated luggage deliveries and real-time room status updates using Opera, ensuring timely service across departments.
- Represented Four Seasons brand with professionalism, discretion, and attention to detail.
Explorer
Los Angeles County Fire Department
08.2023 - 11.2024
- Engaged with public and personnel in high-pressure, time-sensitive situations, strengthening interpersonal and communication skills for guest-facing roles.
- Participated in ride-alongs (Station 71, Malibu) and post-meetings (Station 89, Agoura Hills), gaining insights into structured team operations and protocol-driven service.
- Completed Community Emergency Response Team (CERT) training program, enhancing composure and quick problem-solving under pressure.
Delivery Driver
Macro Meals
11.2021 - 08.2022
- Delivered gourmet meals directly to customers' doors during overnight hours, consistently ensuring timely, accurate, and courteous service.
- Enhanced customer satisfaction through consistent, reliable delivery and friendly communication during late-night shifts.
- Navigated routes independently using maps and GPS, demonstrating strong organizational skills and effective time management.
Education
Bachelor of Science - Wildfire Science and the Urban Interface
California State University, San Marcos
San Marcos05-2026
Certification
- Nationally Registered Emergency Medical Technician (EMT)
- Community Emergency Response Team (CERT)
- S-190: Introduction to Wildland Fire Behavior
- IS-100, IS-200, IS-700, IS-800 (FEMA Incident Command Training)
Timeline
Guest Service Attendant
Four Seasons Resort Carlsbad Aviara
09.2025 - 07.2026
Explorer
Los Angeles County Fire Department
08.2023 - 11.2024
Delivery Driver
Macro Meals
11.2021 - 08.2022
Bachelor of Science - Wildfire Science and the Urban Interface
California State University, San Marcos