Drew Hearne
North Little Rock,AR
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
Pinnacle Signs And Graphics
06.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Completed Yearly Sales in 2015 - $514K; Completed Yearly Sales in 2024 - $2,030,171
Director of Operations
Maple Leaf Awning And Canvas
11.2015 - 06.2016
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Server
Purple Cow Restaurant
12.2010 - 12.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Graphic Designer
The Watkins Company
02.2012 - 05.2014
- Oversee activities directly related to the production and printing of weekly advertisements for 40+ grocery stores across Arkansas, Missouri and Illinois.
- Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales, and distribution of advertisements.
- Manage staff, proofing advertisement information and layout
and assigning specific duties. - Develop and implement product-marketing strategies, including advertising campaigns or sales promotions.
- Plan ad layout and design displays.
Customer Service Representative
Fidelity National Information Services, FIS
01.2009 - 08.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Fine And Studio Arts Management
University of Central Arkansas
Conway12.2011
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Schedule Management
- Deadline-oriented
- Strategic Planning
- Project Management
- Exceptional interpersonal communication
Timeline
Director of Operations
Maple Leaf Awning And Canvas
11.2015 - 06.2016
General Manager
Pinnacle Signs And Graphics
06.2014 - Current
Graphic Designer
The Watkins Company
02.2012 - 05.2014
Server
Purple Cow Restaurant
12.2010 - 12.2015
Customer Service Representative
Fidelity National Information Services, FIS
01.2009 - 08.2010
Bachelor of Arts - Fine And Studio Arts Management
University of Central Arkansas