Summary
Overview
Work History
Education
Skills
Timeline
Generic

Drew Hines

Lititz ,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Sherwin-Williams
07.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Stocking Associate

Walmart
06.2021 - 07.2022
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.

Carport Attendant

Stauffers Of Kissel Hill
06.2017 - 05.2021
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

Bachelor Of Business Administration - Business Administration

Millersville University of Pennsylvania
Millersville, PA
07.2023

Associate Of Business Administration - Business Administration

Thaddeus Stevens College of Technology
Lancaster, PA
05.2021

High School Diploma -

Warwick Senior High School
Lititz, PA
06.2019

Skills

  • Complaint Resolution
  • Price Quotes
  • Account Management
  • Customer Retention

Timeline

Customer Service Specialist

Sherwin-Williams
07.2022 - Current

Stocking Associate

Walmart
06.2021 - 07.2022

Carport Attendant

Stauffers Of Kissel Hill
06.2017 - 05.2021

Bachelor Of Business Administration - Business Administration

Millersville University of Pennsylvania

Associate Of Business Administration - Business Administration

Thaddeus Stevens College of Technology

High School Diploma -

Warwick Senior High School
Drew Hines