Drew Ingram
Patient Access Supervisor
Columbus,OH.
Summary
Dependable and results-driven professional with a life-long dedication to public service and improving lives. Extensive experience in fast-paced, high-stress healthcare environments, as well as being highly skilled in the “arts” of Patient Access and Leadership. Looking to take professional career and personal challenges to a new role to improve the community, lead individuals, and build a rewarding career.
Overview
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Patient Access Supervisor
The Ohio State University Wexner Medical Center
Columbus, OH
2018.06 - Current
- Directly supervises 14 staff members.
- Frequently cross-supervises up to 40 registration and scheduling staff.
- Supervision of day-to-day departmental site operations.
- Patient and staff advocacy by resolving issues that arise from nursing, physician, patient, or family members.
- Weekly and monthly data collection, reporting, and presentation.
- Lead projects and analyze data to identify opportunities for improvement.
- Research of potential scheduling issues, distribution of findings, and education of staff where needed.
Emergency Medical Technician-Basic
First Advanced EMS
Columbus, OH
2015.12 - 2017.10
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations.
Patient Access Coordinator and Lead
The Ohio State University Wexner Medical Center
Columbus, OH
2012.06 - 2018.07
- Improvement of patient satisfaction by leading effort to install baby changing stations within site.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Preceptor for numerous new staff and responsible for his/her training and success.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse scheduling tasks.
- First Impressions Program site coordinator.
- First Coordinator for weekly and now-expanded Lung Cancer Screening Clinic.
Office Associate
Orthopedic Foot & Ankle Center
Westerville, OH
2009.01 - 2012.01
- Lead for monthly open house events.
- High-volume scheduling for six physicians, ensuring individual preferences were adhered to at all times.
- Cross-trained to answer multi-line phone system
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed payments and documented account changes for financial accuracy and transparency.
- Kept reception area clean and neat to give visitors positive first impression.
Oncology Clerk
Marietta Memorial Hospital, Strecker Cancer Center
Marietta, OH
2008.01 - 2009.01
- Scheduling and Coordination of Oncology appointments.
- Received payments for services.
- Safe transportation of bio-materials.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Critical Care Health Unit Coordinator
Marietta Memorial Hospital
Marietta, OH
2007.01 - 2008.01
- Intensive Care Unit, PICU, and Special Care units.
- Frequently covered all three units at once.
- Responsible for chart creation, maintenance, and order entry by following written physician orders.
- Hosted flight crews during patient transports.
Patient Support Technician
St. Joseph's Hospital
Tampa, FL
2005.06 - 2006.01
- Health Unit Coordination duties by entering physician orders, chart maintenance, and unit supply oversight.
- Answered patient call lights and provided routine vitals, reporting all findings to individual nurses.
- Post-Surgical patient care and transportation to/from unit.
Endoscopy Orderly
St. Joseph's Hospital
Tampa, FL
2004.06 - 2005.06
- Provided transportation for patients in hospital environment using appropriate equipment, and maintaining time-based schedule to keep procedures on time.
- Cleaned a variety of scopes after procedures using sterile technique.
- Assisted nurses and techs in positioning of patients and retrieval of necessary equipment.
Target Protection Specialist
Target Corporation
Tampa, FL
2003.06 - 2004.06
- Increased team member understanding of loss prevention strategies through on-site training meetings, ad-hoc training, and implementation of new programs.
- Apprehension of individuals following specific state and legal guidelines.
- Upheld strict security and safety procedures to protect business from financial losses due to theft.
- Store surveillance of external and internal customers.
- Routine site rounds to count inventory, check safety points, and ensure no trace of inventory loss.
Orderly
Marietta Memorial Hospital
Marietta, OH
2002.06 - 2003.06
- Provided physical support to patients through diverse types of mobility assistance.
- Furthered skills by actively taking part in employee trainings and assisting nursing staff.
- Provided transportation services for patients in hospital environment using appropriate equipment.
- Collected and transported specimens to/from laboratory and blood bank.
- Offered immediate assistance in emergency codes and routine dispatch situations.
Tool Sales Associate
Sears
Parkersburg, WV
2001.09 - 2002.06
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
Education
Certification - Emergency Medicine
Columbus State Community College
Columbus, OH 2014.01 - 2014.10
Bachelor of Arts - American History
Columbia College
Columbia, MO 2009.03 - 2010.12
Associate of Arts - Humanities
St. Petersburg College
Clearwater, FL 2021.05 - 2021.11
Skills
Adaptability
Appointment Coordination
Statistical Data Management
Team Leadership
Research & Presentation
Accomplishments
- 2020 Excellence in Leadership Award
- Certified Health Access Associate (NAHAM).
- Lean Six Sigma Black Belt (MSI).
- 2018 BRAVO Values in Action Award
- Achieved metrics of staff Referral productivity by introducing formula to account for referrals called upon but not currently counted within present system.
- Individual and group education.
- Basic Life Support CPR Instructor - American Heart Association. Instructed hundreds of healthcare professionals at quarterly CPR clinics.
- Ohio Department of Public Safety, EMT-B Certification #168595 12/18/2014-2/14/2017
- National Registry of Emergency Medical Technicians, Certification 3/2015-3/2017
- Certified Nursing Assistant 12/2005-12/2007, Florida Board of Nursing #CNA94052
Professional Activities
- BRAVO Values in Action Committee
- First Impressions Program Site Coordinator
- Lead, Unit Council
- Volunteer, Pelotonia Support and Gear EMT/Driver
- Volunteer, Pelotonia First Aid
Timeline
Associate of Arts - Humanities
St. Petersburg College
2021.05 - 2021.11
Patient Access Supervisor
The Ohio State University Wexner Medical Center
2018.06 - Current
Emergency Medical Technician-Basic
First Advanced EMS
2015.12 - 2017.10
Certification - Emergency Medicine
Columbus State Community College
2014.01 - 2014.10
Patient Access Coordinator and Lead
The Ohio State University Wexner Medical Center
2012.06 - 2018.07
Bachelor of Arts - American History
Columbia College
2009.03 - 2010.12
Office Associate
Orthopedic Foot & Ankle Center
2009.01 - 2012.01
Oncology Clerk
Marietta Memorial Hospital, Strecker Cancer Center
2008.01 - 2009.01
Critical Care Health Unit Coordinator
Marietta Memorial Hospital
2007.01 - 2008.01
Patient Support Technician
St. Joseph's Hospital
2005.06 - 2006.01
Endoscopy Orderly
St. Joseph's Hospital
2004.06 - 2005.06
Target Protection Specialist
Target Corporation
2003.06 - 2004.06
Orderly
Marietta Memorial Hospital
2002.06 - 2003.06
Tool Sales Associate
Sears
2001.09 - 2002.06