Drew Januseski
Syracuse,NY
Summary
Professional merchandise manager with robust track record in driving sales and optimizing product assortments. Adept at strategic planning, inventory management, and supplier negotiation. Strong focus on team collaboration and achieving results while adapting to changing market conditions. Skilled in data analysis, visual merchandising, cash office maintenance, and customer relationship management. Reliable team player with results-driven mindset.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Merchandise Manager
Dollar Tree
Syracuse, NY
11.2025 - Current
- Managed stockroom operations and supervised intake of weekly truck deliveries.
- Supervised stock team to ensure efficient and accurate merchandising on sales floor.
- Executed tasks including inventory refreshes, system resets, and cycle counts to support operational efficiency. Assisted in maintaining accurate velocity counts and ensured expiration dates were up-to-date.
- Managed store opening as a manager, overseeing front-end operations to ensure smooth customer experiences.
- Oversaw safe and till management to ensure financial accuracy and security.
Caregiver/Personal Assistant
Public Partnership LLC and Consumer Direct Care Network
Syracuse, NY
05.2025 - Current
- Provided compassionate support to clients, enhancing daily living activities and overall well-being.
- Assisted clients with personal care routines, ensuring dignity and comfort in all interactions.
Home Health Aide
Freedom Care
Syracuse, NY
07.2019 - 04.2025
- Assisted clients with mobility, ensuring safety during transfers.
- Administered medications according to prescribed schedules and protocols.
- Monitored vital signs and reported changes to healthcare professionals.
- Implemented efficient care plans tailored to individual client needs.
- Collaborated with multidisciplinary teams to optimize client outcomes and satisfaction.
Finance Office / Event host / Server / Food Runner / Busser
Apex Entertainment
Syracuse, NY
01.2019 - 03.2020
- Cash Office Associate : Balance the previous days finances for each dept and put together a detailed report including, but not limited to, daily totals for cash, credit and debit, cashing our server envelopes and handing out tips, cashing out event envelopes and handing out tips. Passing out checks, balancing safe etc.
- Event host : Set up party rooms and bowling lanes for events. Host and serve events. Break down set up after events.
- Food Runner / expo : make sure meals are correct and plated nicely before bringing the food to the correct table to serve the guests.
- Server : taking orders, serving food and drinks. Cleaning up after guests as well as opening and closing the dining area.
- Left when COVID closed the venue for 1.5 years.
Customer Service Representative
Medical Answering service
Syracuse, NY
06.2019 - 09.2019
- Managed high call volumes while maintaining accuracy in scheduling transportation to and from medical appointments.
Retail Manager / Truck Supervisor / CSC
Fallas Stores
Syracuse, NY
05.2014 - 10.2018
- Manager - Duties include opening and closing the store and directing employee duties while on shift. Maintaining a specific department and ensuring the freight for that department was put out. Doing daily / nightly paperwork and taking conference calls. Doing inventory once a year. Maintaining the general cleanliness of the sales floor during the day.
- Have traveled to other stores to act as manager in an emergency.
- Truck Supervisor - unloaded the trucks twice a week and moved the merchandise to the sales floor in a timely and neat manner reaching all merchandising requirements. Ensured stockroom stayed neat, clean and safe with a clear emergency exit.
- Customer Service Counter - cashed out customers when lines were long, handled all customer returns and exchanges. Processed all layaways. Maintained general cleanliness of the CSC area as well as the HBA isle.
- Store closed in 2018. Stayed until last day lockup.
Crew Member
Arby's
Syracuse, NY
04.2013 - 11.2013
- Taking and filling orders at front counter and DT.
- Operated kitchen equipment efficiently to prepare and assemble food products.
- Monitored inventory levels and assisted with stock management to minimize waste and shortages.
- Maintained cleanliness and organization in dining and kitchen areas to ensure safety standards.
Customer Service Associate
CW Price
Syracuse, NY
05.2012 - 04.2013
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Assisted in training new staff on customer service protocols and company policies.
- Maintained accurate records of customer interactions using CRM software to streamline communication.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Arby's Crew Member
Arby's
Syracuse, NY
05.2011 - 05.2012
- Provided exceptional customer service by taking orders and addressing inquiries promptly.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Assisted in training new crew members on operational procedures and safety protocols.
- Worked front counter, drive-thru and other areas.
Sales Associate/Cashier
AJ Wright
Syracuse, NY
10.2009 - 02.2011
- Cashier duties, as well as maintaining the cleanliness and organization of the register area. Maintaining departments on the sales floor throughout the day and ensuring they are clean at close.
- Store closed. Stayed until last day lockup.
Crew Member
Burger King
Syracuse, NY
04.2009 - 11.2009
- Front Counter - Took customer orders and filled them for both the drive up and the front counter. Maintained cleanliness of the dining room and bathrooms. Stocked all drink and sauce stations as well as the front counter necessities.
- Kitchen - prepared meals to be filled based on customer order, rotated all stock in freezer and cooler, kept kitchen stocked. Maintained cleanliness of the kitchen as well as the fryers, steamers and milkshake machine.
Education
Professional degree - Medical Coding and Billing
Penn Foster
10-2026
Skills
- Retail
- Maintaining an organized workspace
- Merchandising
- Cleaning Experience
- Typing
- Google Workspace
- Surface disinfection
- Writing skills
- Attention to detail
- Filing
- Inventory Control
- Sales
- Public speaking
- Store Management Experience
- Clerical experience
- Microsoft Office
- Retail Sales
- Customer Service
- Proofreading
- Clean workspace maintenance
- POS
- Computer literacy
Certification
Driver's License
Timeline
Merchandise Manager
Dollar Tree
11.2025 - Current
Caregiver/Personal Assistant
Public Partnership LLC and Consumer Direct Care Network
05.2025 - Current
Home Health Aide
Freedom Care
07.2019 - 04.2025
Customer Service Representative
Medical Answering service
06.2019 - 09.2019
Finance Office / Event host / Server / Food Runner / Busser
Apex Entertainment
01.2019 - 03.2020
Retail Manager / Truck Supervisor / CSC
Fallas Stores
05.2014 - 10.2018
Crew Member
Arby's
04.2013 - 11.2013
Customer Service Associate
CW Price
05.2012 - 04.2013
Arby's Crew Member
Arby's
05.2011 - 05.2012
Sales Associate/Cashier
AJ Wright
10.2009 - 02.2011
Crew Member
Burger King
04.2009 - 11.2009
Professional degree - Medical Coding and Billing
Penn Foster
Additional Information
- Authorized to work in the US for any employer
- I am a very hard working, dependable employee. I have years of customer service in a tough area that requires using many people skills and problem solving skills. I have experience helping clean up problem stores and merchandising sales floors. I've also worked for call centers and have experience in cash handling.