Zahra Tollefson
West Allis,WI
Summary
Dynamic retail professional with a proven track record at Dollar Tree, excelling in visual merchandising and customer relationship management. Skilled in optimizing inventory levels and enhancing store layouts, resulting in increased sales opportunities. Recognized for effective team collaboration and problem-solving abilities, driving operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Merchandise Assistant Store Manager
Dollar Tree
Port Washington, WI
09.2025 - Current
- Assisted in managing inventory levels to ensure product availability and minimize stock discrepancies.
- Coordinated with vendors to streamline order processes and enhance supply chain efficiency.
- Conducted merchandise displays to optimize sales potential and improve customer engagement.
- Analyzed sales data to identify trends and inform product selection for upcoming promotions.
- Collaborated with team members to maintain store organization and cleanliness, enhancing shopping experience.
- Trained new staff on merchandise management systems, improving onboarding efficiency and operational consistency.
- Implemented visual merchandising strategies that aligned with brand standards, increasing customer interest in products.
- Supported execution of seasonal promotions by coordinating logistics and inventory distribution across locations.
- Assisted in the development of promotional campaigns to drive store traffic during peak seasons, leading to increased sales opportunities.
- Participated in regular store audits for compliance with merchandising standards, leading to improved visual appeal and customer satisfaction.
Assistant Store Manager
Dollar Tree
Sheboygan, WI
09.2024 - 09.2025
- Supervised daily operations to ensure efficient store performance and exceptional customer service.
- Assisted in inventory management, optimizing stock levels through effective organization and replenishment practices.
- Trained new team members on store policies, procedures, and best practices to enhance productivity and compliance.
- Implemented visual merchandising strategies to maintain an appealing shopping environment and improve product visibility.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and enhancing customer loyalty.
- Led team meetings to align staff on goals, share updates, and encourage collaboration for operational excellence.
- Developed employee schedules that balanced labor costs with staffing needs to maintain optimal store operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
School Program Aide
A Million Dreamz
Sheboygan, WI
04.2024 - 08.2024
- Assisted in planning and implementing educational activities for diverse student groups.
- Supported teachers by preparing instructional materials and classroom resources.
- Facilitated communication between students, parents, and staff to enhance community engagement.
- Monitored student behavior and provided positive reinforcement to encourage participation.
- Collaborated with educators to assess student progress and adapt learning strategies accordingly.
- Maintained a safe and inclusive environment that promoted respect and cooperation among students.
- Participated in training sessions to improve skills in child development and classroom management techniques.
- Provided one-on-one support to students with special needs, enabling their successful integration into mainstream classrooms.
- Enhanced communication between parents and school staff through regular updates on student progress and upcoming events.
Customer Service Manager
Hobby Lobby
Sheboygan, WI
06.2023 - 02.2024
- Resolved customer inquiries and complaints, enhancing satisfaction through effective communication.
- Trained new staff on customer service protocols and company policies, fostering a knowledgeable team environment.
- Implemented feedback mechanisms to improve service delivery and customer engagement strategies.
- Analyzed customer feedback data to identify trends and recommend process improvements for enhanced service quality.
- Coordinated with inventory management to ensure product availability, aligning customer needs with stock levels.
Cashier
Hobby Lobby
Sheboygan
04.2023 - 06.2023
- Processed customer transactions efficiently at point-of-sale systems.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and return transactions with accuracy and attention to detail.
Education
Associate of Science - Education
University of Wisconsin, Green Bay
SheboyganHigh School Diploma -
Sheboygan North High
Sheboygan, WI06.2023
Skills
Brand awareness
POS systems
Merchandise planning
Pricing strategy
Store layout design
Reliable and punctual
Pricing and shelf labeling
Maintaining stock levels
Product inventory counts
Stock rotation
Pricing and signage updates
Stock replenishment
Customer relationship management (CRM)
Visual merchandising
Markdown procedures
Vendor relations
Visual displays
Product recovery
Retail
Plan-o-gram implementation
POS
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Cleaning and sanitizing
Multitasking
Timeline
Merchandise Assistant Store Manager
Dollar Tree
09.2025 - Current
Assistant Store Manager
Dollar Tree
09.2024 - 09.2025
School Program Aide
A Million Dreamz
04.2024 - 08.2024
Customer Service Manager
Hobby Lobby
06.2023 - 02.2024
Cashier
Hobby Lobby
04.2023 - 06.2023
Associate of Science - Education
University of Wisconsin, Green Bay
High School Diploma -
Sheboygan North High