Drew Knudson
Kansas City,MO
Summary
Experience as a Customer Care Ambassaddor bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Ambassador
Security Equipment Incorporated
05.2018 - 10.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
Supervisor
Cold Stone Creamery
01.2017 - 05.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
History And Philosophy Double Major
Nebraska Wesleyan University
Lincoln, NESkills
- Training and Mentoring
- Schedule Management
- Research and Due Diligence
- Account Management
- Account Updates
- Training Programs
- Proficient in Manitou Bold, Sedona, Microsoft Excell
- Inter-Department Collaboration
Accomplishments
- Was originally move to Kansas City in order to start new customer care center.
- Received award for 5 years of service
- Resolved product issue through consumer testing.
Certification
- ELA Level 2 certification for Alarm technician and alarm handling. 2018-2023
Hobbies
- Cooking, especially foreign or complex dishes that require research and proper technique to thoroughly execute.
- Reading, My record for the most books I was able to read in 1 year is 152 books
- Cards, anything from trading card games to texas hold em, I enjoy competing against others intellectually in a friendly but competitive environment.
Timeline
Customer Care Ambassador
Security Equipment Incorporated
05.2018 - 10.2023
Supervisor
Cold Stone Creamery
01.2017 - 05.2018
History And Philosophy Double Major
Nebraska Wesleyan University