Drew Lamos
Fort Myers,FL
Summary
Results-driven server with a strong work ethic and exceptional organizational skills. Known for effective cash handling and maintaining cleanliness, successfully contributing to a seamless dining experience and operational excellence.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Texas Roadhouse
Fort Myers, FL
11.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bayhost
TopGolf
Fort Myers, FL
10.2021 - 10.2022
- Managed guest experience by ensuring timely service and maintaining a welcoming environment.
- Assisted with event setups, coordinating logistics to enhance guest satisfaction.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Monitored inventory levels, ensuring supplies were stocked for peak service times.
- Resolved guest inquiries and concerns promptly, fostering positive relationships and repeat visits.
- Trained new team members on operational procedures and customer engagement practices.
- Supported management in executing promotional events, driving engagement and participation among guests.
- Answered guest questions with responses about menu, promotions and specials.
Server
First Watch
Fort Myers, FL
02.2017 - 10.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on menu knowledge and food safety protocols.
- Processed payments accurately and handled cash register transactions efficiently.
- Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
GED
Fort Myers, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Team collaboration
- Sales expertise
- Sales techniques
- Suggestive selling
- Task prioritization
Timeline
Server/Bartender
Texas Roadhouse
11.2022 - Current
Bayhost
TopGolf
10.2021 - 10.2022
Server
First Watch
02.2017 - 10.2021
High School Diploma -
GED