General Manger
22 Years 4 MonthsMcDonald's | 09.1989 - 01.2012
- Led team to achieve operational excellence through effective training and performance management.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented customer service initiatives that enhanced guest satisfaction and loyalty.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Developed staff schedules to maximize efficiency while meeting labor cost targets.
- Mentored new managers on leadership strategies and operational best practices.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.