Drew Landefeld
Pittsburgh,PA
Summary
Personable and dedicated customer service representative, with extensive experience in the sales industry. Exceptional team player with upbeat, positive attitude and proven skill with establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Results oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Operations Supervisor/Front Desk Manager
Courtyard by Marriott
Pittsburgh, PA
01.2022 - Current
- Analyzed data related to production, distribution, quality control, inventory levels.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Trained new employees on proper job functions and company policies and procedures.
Sales Associate
Arias Agencies
Wexford, PA
02.2021 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Generated quotes and proposals for clients to match individual needs.
- Collected premiums on or before effective date of coverage.
Summer Camp Supervisor
CDG Sports
Pittsburgh, PA
06.2014 - 08.2022
- Resolved conflicts between campers or between staff members in a professional manner.
- Conducted regular meetings with staff members to discuss upcoming events and address any concerns or issues that may arise during the course of the summer season.
- Provided feedback to parents regarding their child's participation in the camp program.
- Developed strategies for engaging campers in educational activities while still maintaining an enjoyable atmosphere.
- Performed administrative tasks such as scheduling staff shifts, ordering supplies, preparing budgets.
- Oversaw daily operations at the campsite including facility maintenance and food service management.
- Maintained accurate records of attendance, camper progress reports, incident reports, and other documents related to the camp program.
Education
Some College (No Degree) - Business Management
CCAC
Pittsburgh, PASkills
- Operations Management
- Team Training
- Customer Relationship Management
- Budget Administration
- Performance monitoring
- Budgeting and cost control strategies
- Inventory Coordination
References
John Hooley- 724-272-0602 (Assistant General Manager)
Dan Gardener- 412-390-6745 (Business owner)
Cody Pletz- 440-503-7589 (Youth sports business owner)
Timeline
Operations Supervisor/Front Desk Manager
Courtyard by Marriott
01.2022 - Current
Sales Associate
Arias Agencies
02.2021 - 02.2024
Summer Camp Supervisor
CDG Sports
06.2014 - 08.2022
Some College (No Degree) - Business Management
CCAC
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