Brenda Manning
Hilton Head Island,SC
Summary
Customer-oriented Supervisor with 10 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in hospitality industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
15
15
years of professional experience
Work History
Front Desk Operations Supervisor
Marriott Vacations Worldwide
Hilton Head Island, SC
10.2022 - 11.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored operations and reviewed records and metrics to understand company performance.
- Daily check in and Check outs of guests and owners.
- Oversee all departments as Manager on Duty.
- Concierge duties
- Lead of Employee of the Month program
- Weekly room assignments and room moves.
Front Desk Lead
Elite Resort Group
Hilton Head Island, SC
08.2008 - 08.2018
- Daily check in and check outs.
- Training of all new front desk agents.
- Resolution of Guest and Owner issues.
- Understanding and utilizing Rci points and weeks program.
- Coordinate with each department on check in days to implement cleaning and maintenance needs.
- Concierge services.
- Implemented Charity food and toy drives for community.
- Ensure a wonderful stay on Hilton Head Island.
Education
Associate of Science - Communication Studies
University of Cincinnati
Cincinnati, OH09-1996
Skills
- Operations Management
- Staff Management
- Training and Mentoring
- Goal-Oriented
- Employee Motivation
- Processes and Procedures
- Policy Enforcement
- Staff Development
- Process Monitoring and Improvement
- Staff Discipline
- Inventory Oversight
- Business Administration
- Complex Problem-Solving
Timeline
Front Desk Operations Supervisor
Marriott Vacations Worldwide
10.2022 - 11.2023
Front Desk Lead
Elite Resort Group
08.2008 - 08.2018
Associate of Science - Communication Studies
University of Cincinnati
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