Elijah Soriano
Houston
Summary
Personable Office Administrator with 3+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Front Desk Operations Supervisor
Hotel ZaZa
06.2020 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Used quick response and dynamic service skills to build relationships with guests
Team Leader
Target
06.2018 - 06.2020
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Stayed calm and logical during stressful moments to identify and implement best solutions.
- Resolved guest service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Visual Merchandising Manager
H & M
01.2016 - 06.2018
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
- Restructured company merchandising standards to increase customer traffic and product exposure.
Education
Bachelor of Science - Business Management
University of Houston - Downtown
Houston, TX01.2024
Skills
- Complaint Resolution
- Constructive Feedback
- Team Management
- Friendly and relatable
- Customer Information Databases
- Telephone Etiquette
- Effective Customer Service
- Office Administration
Timeline
Front Desk Operations Supervisor
Hotel ZaZa
06.2020 - Current
Team Leader
Target
06.2018 - 06.2020
Visual Merchandising Manager
H & M
01.2016 - 06.2018
Bachelor of Science - Business Management
University of Houston - Downtown
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