Drew Lee
Canton,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Seeking to establish a career at an airport where I may utilize my professional skills and knowledge to be an effective employee and inspirations to those around me.
Overview
8
8
years of professional experience
Work History
Airport Operations Specialist
Metropolitan Airport Authority of Peoria
Peoria, IL
06.2023 - Current
- Provided customer service to travelers by answering questions and addressing complaints.
- Responded promptly to emergency situations or incidents.
- Ensured compliance with aviation regulations and procedures concerning air carrier operations.
- Maintained records of flight arrivals and departures from the airport terminal.
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
- Conducted inspections of airport property and perimeter to maintain controlled access to airfields.
- Inspected airfield conditions to verify compliance with federal regulatory requirements.
Security Officer
OSS Inc.
Akron, OH
02.2018 - 05.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted background checks on visitors and new employees to provide them with badges to enter and exit the facility.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
Customer Service Representative/ Assistant Manager
Circle S Feed & Supply
Canton, OH
08.2016 - 08.2017
- Increased company sales by over 10% by establishing customer relationships and learning extensive knowledge over the products we carried.
- Operated social media page, advertising products and promotions.
- Greeted customers and provided assistance with inquiries.
- Resolved customer complaints in an efficient and professional manner.
- Analyzed customer feedback to identify areas of improvement in services offered.
Education
Associate of Science - Aviation Management
Kent State University
Kent, OHBachelor of Science - Aviation Management
Kent State University
Kent, OHSkills
- Customer Relations
- Computer Proficiency
- Decision-Making
- Continuous Improvement
- Goal Setting
- Problem-solving aptitude
- Time management abilities
- Teamwork and Collaboration
Timeline
Airport Operations Specialist
Metropolitan Airport Authority of Peoria
06.2023 - Current
Security Officer
OSS Inc.
02.2018 - 05.2023
Customer Service Representative/ Assistant Manager
Circle S Feed & Supply
08.2016 - 08.2017
Associate of Science - Aviation Management
Kent State University
Bachelor of Science - Aviation Management
Kent State University
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