Drew Meyer
Osprey,FL
Summary
Results-driven Front of House Manager and Customer Service Specialist with expertise in enhancing guest experiences, resolving complaints, and leading teams. Committed to delivering exceptional service and fostering strong client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Manager
SJN Inc
North Venice, FL
09.2024 - 04.2026
- Managed daily front of house operations to ensure exceptional guest experiences for hundreds of guests daily.
- Trained and supervised staff in customer service standards and operational procedures.
- Implemented efficient scheduling practices to optimize staffing levels during peak hours.
- Resolved guest inquiries and complaints promptly to maintain satisfaction and loyalty.
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
Customer Service Representative
East County Insurance Agency
Sarasota, FL
06.2017 - 03.2025
- Resolved dozens of customer inquiries daily efficiently, ensuring high satisfaction levels and repeat business.
- Processed policy renewals and changes accurately, enhancing customer retention rates.
- Managed claims processing by coordinating with clients and insurance adjusters to expedite resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Restaurant Manager
The Italian Dream Team LLC
Venice, FL
06.2018 - 03.2024
- Supervised daily operations to ensure optimal service quality and efficiency.
- Developed staff training programs to enhance team performance and customer satisfaction.
- Implemented cost control measures to reduce waste and improve profitability.
- Coordinated inventory management systems, optimizing stock levels and supplier relationships.
- Led recruitment efforts, selecting high-caliber candidates for various restaurant positions.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Improved sales to over 1.5 million dollars in two years
Education
Communications
Worcester State University
Worcester, MAHigh School Diploma -
East Longmeadow High School
East Longmeadow, MA05-2015
Skills
- Customer service
- Staff supervision
- Time tracking
- Task prioritization
- Professionalism
- Profitability optimization
- Payment processing
- Client relations
- Problem-solving skills
- Product and service sales
- Computer skills
- Complaint resolution
- Active listening
Certification
- Licensed General Lines Customer Service Representative - 2018
Timeline
Front of House Manager
SJN Inc
09.2024 - 04.2026
Restaurant Manager
The Italian Dream Team LLC
06.2018 - 03.2024
Customer Service Representative
East County Insurance Agency
06.2017 - 03.2025
Communications
Worcester State University
High School Diploma -
East Longmeadow High School