Drew Miller
Oviedo,FL
Summary
Energetic hospitality professional with experience in high volume restaurant and event environments. Skilled in delivering fast, accurate service, supporting team operations, and creating positive guest experiences. Thrives in fast paced settings and works effectively with kitchen and service staff to ensure efficient service flow.
Overview
3
3
years of professional experience
Work History
Valet Attendant (Guest Services)
Orlando Parking Solutions
Orlando, FL
09.2023 - Current
- Delivered efficient service in high volume hospitality environments, ensuring smooth guest flow and satisfaction.
- Supported restaurant operations by coordinating with staff to maintain efficient guest flow during peak service hours.
- Provided exceptional customer service while greeting guests and assisting with luggage handling.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Collaborated with team members to streamline parking operations and improve workflow efficiency.
- Trained new valet attendants on company policies, safety protocols, and operational procedures.
Guest Services Associate - Golf Operations
Mission Inn Resort & Club
Howey-in-the-Hills, FL
05.2023 - 12.2023
- Delivered exceptional guest service, enhancing overall customer satisfaction and experience.
- Managed check-in and check-out processes efficiently, ensuring smooth operations.
- Supported guest-facing service operations in a fast-paced resort environment
- Assisted in organizing events and activities, promoting engagement among guests and visitors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - General Studies(Health Sciences & Hospitality)
University of Central Florida
Orlando, FL12-2025
Skills
- Guest Service
- Professional appearance
- Stress tolerance
- Reliability and punctuality
- Team Collaboration
- Fast-Paced Environment
- Multitasking
- Attention to Detail
- Communication
- Customer Satisfaction
Timeline
Valet Attendant (Guest Services)
Orlando Parking Solutions
09.2023 - Current
Guest Services Associate - Golf Operations
Mission Inn Resort & Club
05.2023 - 12.2023
Bachelor of Science - General Studies(Health Sciences & Hospitality)
University of Central Florida