Drew Norris
Ocoee
Summary
Dynamic and dedicated professional with over 11 years of experience in the arcade and family entertainment industry, recognized for promoting a safe, enjoyable environment for guests of all ages. Proven leadership and interpersonal skills foster team cohesion and enhance guest experiences, resulting in high customer satisfaction and retention. Committed to implementing best practices in safety and entertainment, while actively engaging and motivating staff to deliver exceptional service. Looking to leverage expertise and passion for family fun in a challenging new role.
Overview
14
14
years of professional experience
Work History
Attraction Host
Walt Disney World Resort
06.2022 - Current
- Enforced company safety policies while maintaining cheerful, supportive approach to guests.
- Help families find favorite attractions and characters to optimize guest experience.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Operated rides to delight guests and contribute to wonderful park experience.
- Train new cast members proper protocol and safety procedures and ensure compliance with Operating standards.
General Manager
Warehouse Cinemas
09.2021 - 04.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, and management schedule.
- Monitored financial performance, set budgets and controlled expenses.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
General Manager
Adventure Park USA
10.2020 - 08.2021
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained and performed regular, standardized checklists for assessment and repair, coordinating and staggering machines to keep arcade operational.
Assistant Manager
Adventure Park USA
02.2013 - 10.2020
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Store Manager
Highs Dairy Store
02.2011 - 02.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL06-2027
High School Diploma -
South Carroll High School
Sykesville, MD06-2010
Skills
- Guest Greeting
- Strong interpersonal skills
- Technical aptitude
- Customer service expertise
- Safety awareness
- Ticketing systems
- Merchandise Sales
- Workforce Management
- Operations Management
- Point of sale proficiency
- Inventory control
- Cash handling and management
Timeline
Attraction Host
Walt Disney World Resort
06.2022 - Current
General Manager
Warehouse Cinemas
09.2021 - 04.2022
General Manager
Adventure Park USA
10.2020 - 08.2021
Assistant Manager
Adventure Park USA
02.2013 - 10.2020
Assistant Store Manager
Highs Dairy Store
02.2011 - 02.2013
Associate of Science - Business Administration And Management
Valencia College
High School Diploma -
South Carroll High School
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