Danielle Loya
La Puente,CA
Summary
Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests and cast members. Skilled at managing staff and maintaining a clean and safe working environment.
Overview
10
10
years of professional experience
Work History
ATTRACTION HOST
Anaheim
Anaheim
06.2022 - Current
- Provided detailed information to guests about attractions, shows, and other park services
- Coordinated with leadership team members in order to ensure smooth operations throughout the day's activities
- Utilized conflict resolution techniques to deescalate challenging situations with customers
- Assisted with the loading of guests onto rides in a safe and timely fashion
- Regularly inspected ride vehicles for any signs of damage or malfunctioning parts prior to allowing passengers onboard
- Participated actively in team meetings where ideas were shared regarding ways that processes could be improved upon
STEWARD
Resort
09.2017 - 06.2022
- Stepped into additional roles during busy times to boost coverage of important stations
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions
CASHIER
Disneyland Resort
02.2014 - 09.2017
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Worked flexible schedule and extra shifts to meet business needs
- Provided customers with product information and responded to inquiries courteously and promptly
- Utilized problem-solving skills to effectively handle difficult situations
Education
BS in Informational Technology -
Brandman University
Culinary -
Cypress College
Studio Art -
Whittier College
Skills
- Teamwork
- Analytical Skills
- POS Systems
- Safety awareness
- Guest Assistance
- Theme park knowledge
- Customer Service
Languages
- Spanish, Native or Bilingual
- English, Native or Bilingual
References
References available upon request
Timeline
ATTRACTION HOST
Anaheim
06.2022 - Current
STEWARD
Resort
09.2017 - 06.2022
CASHIER
Disneyland Resort
02.2014 - 09.2017
BS in Informational Technology -
Brandman University
Culinary -
Cypress College
Studio Art -
Whittier College
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