Carmen Lisa Cisneros Alicea
Orlando
Summary
Diligent and analytical professional with 29 years of experience in customer service, administrative support, and healthcare administration. Proven ability to analyze data, identify trends, and make data-driven recommendations. Proficient in Microsoft Office and QuickBooks, with additional expertise in communication, detail orientation, and research. Demonstrated a history of achieving high levels of accuracy and efficiency in a fast-paced, customer-centric environment. Fluent in English, conversational in Italian, and adaptable to diverse roles and responsibilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Attraction Host & Trainer
Walt Disney Parks and Resorts
11.2013 - Current
- Monitored and enhanced guest experience by collecting feedback, identifying trends, and reporting insights to optimize service strategies
- Trained team members on Disney’s Five Keys principles, focusing on communication, observation, and accurate information dissemination
- Utilized strong analytical skills to respond quickly to high-pressure situations, ensuring guest safety and satisfaction
Standardized Patient (Independent Contractor)
Morehouse School of Medicine
05.2012 - 11.2013
- Portrayed patient cases in a standardized format, ensuring realistic, repeatable interactions for medical student evaluations
- Recorded data using specialized SP Data Entry software, focusing on accuracy and consistency for learner assessments
Executive Secretary
Juan F. Woodroffe & Associates
09.2005 - 02.2009
- Supported decision-making processes by researching, gathering, and presenting relevant data on various projects
- Developed efficient workflows to manage complex scheduling and correspondence, maintaining high levels of confidentiality and precision
Correctional Officer / Clerical
TN Department of Corrections MTCX
02.1996 - 07.2002
- Documented data on inmate activities, behavioral incidents, and disciplinary actions, demonstrating meticulous attention to detail
- Performed clerical duties involving records management, indexing, and data entry, ensuring accurate reporting in a highly regulated environment
Education
Associate - Nursing
Antilles School of Technical Careers
San Juan, PRCertificate - Early Childhood Training Alliance
Austin Peay State University
Clarksville, TNAssociate’s degree - Health Science
Valencia College
Orlando, FL05.2024
Skills
- Research and Analytical Skills
- Technology Proficiency
- Time Management
- Communication Skills
- Customer Insights and Engagement
- Adaptability and Efficiency
Certification
- Phlebotomist, 08/01/09, Present
- LPN, 08/01/10, 08/01/14
Timeline
Attraction Host & Trainer
Walt Disney Parks and Resorts
11.2013 - Current
Standardized Patient (Independent Contractor)
Morehouse School of Medicine
05.2012 - 11.2013
Executive Secretary
Juan F. Woodroffe & Associates
09.2005 - 02.2009
Correctional Officer / Clerical
TN Department of Corrections MTCX
02.1996 - 07.2002
Certificate - Early Childhood Training Alliance
Austin Peay State University
Associate’s degree - Health Science
Valencia College
- Phlebotomist, 08/01/09, Present
- LPN, 08/01/10, 08/01/14
Associate - Nursing
Antilles School of Technical Careers
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