Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas O'Donnell

Yorba Linda,CA

Summary

Dedicated Cast Member with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, process improvement and building relationships. Experienced leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience

Work History

Culinary Person

Walt Disney Parks and Resorts
10.2024 - Current
  • Handled cash transactions and point-of-sale operations at Outdoor Vending locations throughout Disney California Adventure park.
  • Learned duties for various positions including Stocker, Steward, Hot Food Stocker and Tugger.
  • Addressed in the moment guest needs/questions and made recommendations to improve their overall experience while visiting Disneyland Resort.
  • Worked flexible schedule and extra shifts to meet business needs.

Delivery Helper

San Diego Zoo Wildlife Alliance
06.2024 - 10.2024
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Delivered food and merchandise to multiple locations throughout the San Diego Zoo.
  • Maintained clean, orderly work environment free of hazards.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assisted in receiving, stocking and distribution of merchandise.

Area Manager

Best Buy
03.2023 - 10.2023
  • 2nd shift Area Manager overseeing reverse logistics department for the facility
  • Focus on SOPs, KPIs, Inventory Health and Product Handling
  • Ensuring all safety, quality and performance standards are being met while actively seeking process improvements

Operations Manager

Best Buy
05.2021 - 03.2023
  • Served as 2nd shift Operations Manager overseeing all functions on the shift with Area Manager direct reports running the specific departments
  • Large focus on the development of my leaders while also holding them accountable to standards and expectations in the building
  • Focus on SOPs, KPIs, Inventory Health and Product Handling
  • Created Product Handling training that was rolled out network-wide

Area Manager

Best Buy
10.2018 - 05.2021
  • Split tenure in the building managing the WCS and GWW teams on both 1st and 2nd shift and have now been able to manage every aspect of the operation
  • Most recently reported as 1st shift WCS manager running the support side of HD/D2C/Installs loadout, Shuttle waving, Shuttle returns & Order Pickup
  • Served as building training manager developing numerous types of signage, documentation & programs to assist with onboarding new team members or those being trained in new departments

Distribution Supervisor

Best Buy
08.2017 - 10.2018
  • Served as general 'training supervisor' during the startup of the first new DDC in over a decade
  • Spent 4 months as the QA supervisor where I implemented all inventory control related processes and monitored the buildings SHRINK
  • Transitioned to HD Pick supervisor where I led the team through our first peak focusing on safe operating practices and improving UPH

Distribution Supervisor

Best Buy
12.2016 - 08.2017
  • Directly responsible for the completion and accuracy of all HD routes during one of the most hectic time periods the center has ever experienced
  • Responsible for the completion of all picks for 2603 delivery pad as well as final picks for the 745 and 749 delivery pads
  • Oversaw shuttle outbound operation, making sure all picks were completed and shuttles were ready for delivery on time
  • Responsible for consistently coaching team members and performing monthly one-on-one’s

Warehouse Clerical Aide

Best Buy
10.2016 - 12.2016
  • Checking in all HD return trucks and processing all returning inventory/billing
  • Generating, printing and collating all manifests for HD routes going out the following day
  • Auditing, researching and resolving all HD routes after being picked for delivery

Quality Assurance Administrator

Best Buy
07.2015 - 10.2016
  • Upkeep of warehouse inventory and integrity through audits and system management
  • Update customer orders using several computer systems, specializing in Unidata
  • Provide assistance to all Best Buy stores in the Florida market and other warehouse staff including customer service, clerks and warehouse workers
  • Inspection of damaged product and submitting any applicable claims

General Warehouse Worker

Best Buy
11.2014 - 07.2015
  • Loading/Unloading of shuttles
  • Operation of powered equipment (clamps, pallet riders & forklifts)
  • Picking and staging routes for home delivery

Education

High School -

Ridge Community High School
Davenport, FL
01.2009

Bachelor of Science Degree - undefined

Full Sail University
Winter Park, FL
08.2012

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power Point
  • Visual Basic
  • Red Prairie
  • OMS
  • Unidata
  • Issue Tracker
  • Power BI
  • LPP
  • LPR Reporting

Timeline

Culinary Person

Walt Disney Parks and Resorts
10.2024 - Current

Delivery Helper

San Diego Zoo Wildlife Alliance
06.2024 - 10.2024

Area Manager

Best Buy
03.2023 - 10.2023

Operations Manager

Best Buy
05.2021 - 03.2023

Area Manager

Best Buy
10.2018 - 05.2021

Distribution Supervisor

Best Buy
08.2017 - 10.2018

Distribution Supervisor

Best Buy
12.2016 - 08.2017

Warehouse Clerical Aide

Best Buy
10.2016 - 12.2016

Quality Assurance Administrator

Best Buy
07.2015 - 10.2016

General Warehouse Worker

Best Buy
11.2014 - 07.2015

Bachelor of Science Degree - undefined

Full Sail University

High School -

Ridge Community High School

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