Drew Parks
Brooklyn
Summary
Bachelor's graduate in Psychology with hands-on direct care experience in a behavioral health residential setting. Skilled in crisis intervention, daily documentation, and multidisciplinary collaboration. Detail-oriented, adaptable, and relocating to New York City to bring a strong work ethic and client-centered approach to case management and social services roles.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Behavioral Health Associate
Embark Behavioral Health
Benton, TN
06.2026 - Current
- Assisted clinical staff with implementing individual treatment plans, tracking daily client progress, and monitoring care goals.
- Observed client behaviors, managed crisis response situations, and documented shift updates for the treatment team.
- Facilitated group sessions focused on building life skills, improving communication, and encouraging peer engagement.
- Completed daily progress notes, behavioral tracking logs, and incident reports in compliance with agency standards.
Play Therapy Intern
Lee University Play Therapy Center
Cleveland, TN
08.2025 - 12.2025
- Assisted with daily administrative operations of a clinical setting, ensuring organized workflows for the care team.
- Organized and maintained confidential client records, charts, and documentation in compliance with privacy standards.
- Communicated regularly with clinical and administrative staff to support day-to-day facility operations.
Sales Associate
American Home Design
Cleveland, TN
04.2025 - 08.2025
- Engaged with potential clients, identified household needs, and introduced product solutions through direct consultations.
- Managed lead generation pipelines, communicating value propositions to prospective customers to drive product adoption.
- Maintained detailed client interaction records and managed follow-up communications to support conversion goals.
Front Desk Agent
Best Western Hotel
Cleveland, TN
04.2024 - 08.2024
- Managed front desk operations, greeting guests, handling check-ins, and managing reservations with a high level of customer service.
- Handled incoming phone inquiries, coordinated room assignments, and resolved guest concerns quickly and professionally.
- Maintained accurate daily logs, tracked shift notes, and managed administrative records during high-volume hours.
Installation Technician/Data Entry
Heritage Heating And Cooling
Franklin, TN
07.2021 - 05.2026
- Supported installation and technical operations in the field, assisting with equipment setup, troubleshooting, and site maintenance.
- Managed administrative operations, including data entry for sales tickets, customer record filing, and inventory documentation.
- Maintained reliable communication with technicians and office staff to ensure smooth daily scheduling and workflow.
Education
Bachelor of Arts - Psychology
Lee University
Cleveland, TN08-2026
Skills
- Crisis De-escalation
- Behavioral Health Support
- Client Advocacy
- Group Facilitation
- Behavioral Tracking
- Case Notes & Record Keeping
- Compliance & Data Entry
- Schedule & Workflow Coordination
- Multidisciplinary Collaboration
- Client Relations
- Conflict Resolution
- Professional Communication
Certification
- CPR & AED Certified
- Crisis Prevention & Intervention (CPI) Certified
Timeline
Behavioral Health Associate
Embark Behavioral Health
06.2026 - Current
Play Therapy Intern
Lee University Play Therapy Center
08.2025 - 12.2025
Sales Associate
American Home Design
04.2025 - 08.2025
Front Desk Agent
Best Western Hotel
04.2024 - 08.2024
Installation Technician/Data Entry
Heritage Heating And Cooling
07.2021 - 05.2026
Bachelor of Arts - Psychology
Lee University