Drew Pollack

Let me tell you how I massively increased customer trust and satisfaction at the Medina Walmart and turned around a struggling entertainment department in 6 months. During this time I successfully acquired repeat customers in the store. I work in retail, and my specialty is customer service with excellent employee relations; customers swarm when they see me and seek me for all their product inquiries and any other needs. Some customers trust and enjoy my assistance so much they come in to talk to me and end up buying additional products and services as a result. Although I work efficiently on my own, teammates happily follow my lead and pace; teams of new-hires trained and led by me have surpassed experienced associates within two weeks while working at a pace beyond schedule and maintaining accuracy. The goal is to maximize long-term customer base and employee retention, all while maximizing and growing profits and I can do that for your store.

02/02/1992

Title: Entertainment TL

• Casey Stahl, Storelead, Walmart, 330-723-1122
• Cherice Mayer, GM Coach, Walmart, 330-723-1122
• Arley Brooks, AP Coach, Walmart, 330-723-1122

Traveling TL - sent to work, train, and manage teams for struggling stores