Joseph Zombro

Directed operations for a group of 15-20 associates.

Coordinated with assistant managers to outline daily shift objectives.

Coordinated scheduling for associates and assistant managers in alignment with business demands.

Ensured proper handling and processing of all incoming shipments.

Upheld cleanliness standards to ensure a safe backroom.

Ensured proper coordination across all store sections.

Managed interactions related to compliments, complaints, and operational challenges efficiently.

Oversaw interview procedures and department recruitment.

Enhanced team cohesion through training of associates and assistant managers.

Ensured compliance through custom training programs and actions.

Optimized productivity levels by leveraging ingenuity during seasonal demands.

Handled administrative duties related to key management.

Coordinated with assistant managers, keeping superiors informed.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Coached team members in techniques necessary to complete job tasks.
• Validated shipment data to ensure alignment with received goods.
• Directed the work of 10-15 associates to ensure timely completion of stocking and unloading tasks.
• Enhanced workflows to support higher quantities of shipments on demand.

• Managed employee scheduling to support optimal staffing levels during peak hours while minimizing overtime costs.
• Optimized productivity by closely monitoring employee performance and providing constructive feedback.
• Collaborated with other departments to facilitate seamless workflow transitions across various store functions for improved overall operational performance.

• Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
• Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
• Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.