Jeffrey Paulk
Amarillo,TX
Summary
Dynamic retail leader with extensive experience at Walmart, excelling in team leadership and effective communication. Proven track record in enhancing workflow efficiency and boosting employee morale. Skilled in inventory management and fostering strong relationships, driving operational success while ensuring exceptional customer service and satisfaction. Proven ability to motivate individuals and teams, leading to significant performance improvements. Demonstrated effective communication and strategic planning skills in various coaching environments.
Overview
9
9
years of professional experience
Work History
Stocking 2 Coach
Walmart
08.2023 - Current
- Supported daily operations by coordinating schedules and managing team communications.
- Assisted in implementing process improvements to enhance workflow efficiency.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Maintained inventory records, ensuring accurate tracking of supplies and resources.
- Monitored compliance with company policies and procedures during daily tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Assistant Store Manager
Northern Tools & Equipment
07.2021 - 08.2022
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, optimizing stock placement to enhance accessibility for customers.
- Developed and implemented promotional displays to increase product visibility and sales.
- Coordinated team schedules to align with peak shopping hours and operational needs.
- Resolved customer inquiries and complaints promptly, fostering a positive store environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Coach
Walmart
09.2019 - 07.2021
- Oversaw daily operations to maintain store cleanliness and organization.
- Enhanced team productivity by streamlining operational processes.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Store Manager
Party City
11.2018 - 08.2019
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service delivery.
- Implemented inventory management systems, improving stock accuracy and reducing shrinkage.
- Analyzed sales data to identify trends, adjust strategies, and maximize revenue opportunities.
Store Manager
Toys "R" Us & Babies "R" Us
07.2016 - 04.2018
- Developed and executed merchandising plans that elevated product visibility and drove sales growth.
- Managed scheduling and staffing to align with peak business hours, ensuring adequate coverage.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZSkills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Stocking 2 Coach
Walmart
08.2023 - Current
Assistant Store Manager
Northern Tools & Equipment
07.2021 - 08.2022
Coach
Walmart
09.2019 - 07.2021
Store Manager
Party City
11.2018 - 08.2019
Store Manager
Toys "R" Us & Babies "R" Us
07.2016 - 04.2018
Bachelor of Arts - Business Administration
University of Phoenix