Raul Fernando Hernandez Velasquez
Murfreesboro,TN
Summary
Accomplished Lead Systems Engineer and Stocking 2 Coach with a proven track record at Walmart and Pdvsa E&p Eastern Oil Production. Excelled in enhancing customer satisfaction and team productivity through effective communication and group leadership. Skilled in data evaluation and problem-solving, achieving significant improvements in inventory management and system optimization.
Overview
23
23
years of professional experience
Work History
Stocking 2 Coach
Walmart
06.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Established team priorities, maintained schedules and monitored performance.
- Resolved associates conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Inbound Team Lead
Walmart
04.2023 - 06.2024
- Enhanced team productivity by implementing efficient work processes and streamlining communication channels.
- Improved inventory accuracy through diligent monitoring, regular audits, and effective collaboration with the warehouse team.
- Collaborated closely with outbound teams to ensure seamless handoff of orders and maintain optimal fulfillment times for customers.
- Nurtured a strong sense of teamwork among associates resulting in high levels of employee engagement and collaboration across departments.
Lead Systems Engineer
Pdvsa E&p Eastern Oil Production
02.2002 - 04.2022
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Optimized system performance by identifying and resolving complex technical issues.
- Performed root cause analysis to provide resolutions for production issues.
- Created manuals and taught training sessions to educate co-workers on new systems.
Education
Bachelor of Science - Systems Engineering
Santiago Marino Polytecnic University Institute
Porlamar , Isla Margarita , Venezuela06.2000
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Data Evaluation
- Solve Problems
- Project Management
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Stocking 2 Coach
Walmart
06.2024 - Current
Inbound Team Lead
Walmart
04.2023 - 06.2024
Lead Systems Engineer
Pdvsa E&p Eastern Oil Production
02.2002 - 04.2022
Bachelor of Science - Systems Engineering
Santiago Marino Polytecnic University Institute
Similar Profiles
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Leona PolleyLeona Polley
Stocker at WalmartStocker at Walmart
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Corinne RestaniCorinne Restani
SR. Accounts Receivable Specialist at Cardinal HealthSR. Accounts Receivable Specialist at Cardinal Health