Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Drew Raposo

Coraopolis,PA

Summary

Dedicated customer service professional with knowledge of medical cannabis industry. Passionate about promoting lasting customer relationships by delivering quality service and unparalleled support. Motivated to learn, grow, and contribute to team success through hard work.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Valley Pool And Spa
Pittsburgh, PA
07.2022 - Current
  • Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories to boost revenue.

Customer Service Associate

Walgreens
Coraopolis, PA
04.2017 - 07.2022
  • Served high volume of customers with positive attitude
  • Operated cash register with 100% accuracy levels
  • Ensured compliance with laws regarding regulated products
  • Processed and managed FedEx packages
  • Assisted with product placement and stock rotation
  • Constructed and maintained displays, completed resets and revisions
  • Maintained photo lab equipment to ensure proper functioning
  • Delivered high level of precision for customer photo projects
  • Assisted with janitorial duties ensuring store cleanliness
  • Mentored new team members

Education

Associate of Arts - Culinary And Restaurant Management

L'Ecole Culinaire
Cordova, TN
02.2014

Skills

  • Customer Service Experience
  • POS and Cash Handling
  • Cannabis Knowledge
  • Regulatory Compliance
  • Continuous Learner
  • Flexible and Adaptable
  • Interpersonal Skills
  • Cleaning And Organization

Certification

Budtender Certification Program - 04/2021

Oaksterdam University

Timeline

Sales Associate

Valley Pool And Spa
07.2022 - Current

Customer Service Associate

Walgreens
04.2017 - 07.2022

Associate of Arts - Culinary And Restaurant Management

L'Ecole Culinaire

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Drew Raposo