Drew Renfrow
Bartender
Tempe,AZ
Summary
Hardworking job seeker enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Bartender
Pitch Pizzeria
Scottsdale, AZ
09.2020 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Manager
Pitch Pizzeria
Scottsdale, AZ
10.2022 - 03.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Beverage Manager
Hard Rock Casino
Wheatland, CA
10.2019 - 07.2020
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Resolved customer complaints involving food or beverage quality and service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Assistant Manager
Wally's Pizza Bar
Cameron Park, CA
09.2018 - 10.2019
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Server
Wally's Pizza Bar
Cameron Park , CA
01.2015 - 09.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Sierra College
Rocklin, CA 08.2010 - 05.2012
Skills
Servant Leader
Highly reliable
Handling difficult customers
New hire training
Sales expertise
Staff Management
Guest relations management
Business operations expertise
Conflict resolution techniques
Inventory control and record keeping
Liquor, beer and wine knowledge
Knowledge of craft and microbrews
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Manager
Pitch Pizzeria
10.2022 - 03.2023
Bartender
Pitch Pizzeria
09.2020 - Current
Assistant Beverage Manager
Hard Rock Casino
10.2019 - 07.2020
Assistant Manager
Wally's Pizza Bar
09.2018 - 10.2019
Server
Wally's Pizza Bar
01.2015 - 09.2018
Sierra College
08.2010 - 05.2012