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Associate Principal Engineer

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Results-driven firefighter with a strong commitment to public safety and community service. Proven ability to perform effectively in high-pressure emergency response situations, bolstered by hands-on experience at Northeast Fire Department. Holds a Dive Rescue Specialist Certification (DR1) that enhances capabilities in aquatic rescue scenarios. Leadership and teamwork skills were developed as captain of the Division 1 Water Polo Team at Loyola Marymount University.

Accomplished food service professional with 20+ years of experience across correctional, medical, educational, and private sectors. Proven leader in menu planning, event catering, staff training, and USDA compliance. Currently managing Officer Dining Room operations at Fort Bend County Sheriff's Department, consistently elevating participation and satisfaction. Entrepreneurial owner of a successful catering business and former salon owner. Committed to excellence, safety, and teamwork.

Experienced and Empathetic: Skilled in building meaningful relationships with diverse clients, providing psychological services to children and adults, and offering crisis intervention.
Expert in Mental Health: Proficient in identifying, assessing, and diagnosing mental health issues, and developing and implementing effective treatment plans using evidence-based approaches.
Organized and Dependable: Successfully manages multiple priorities with a positive attitude, strong organizational skills, and a willingness to take on additional responsibilities.
Passionate and Detail-Oriented: Dedicated to helping people improve their mental health and quality of life, and maintaining high accuracy in handling multiple projects.
Team Player and Goal-Oriented: Ready to secure an entry-level [Job Title] position, contributing to team success and achieving company goals with excellent interpersonal and problem-solving skills.

Experienced in room operations management, with a focus on enhancing guest experiences and improving operational efficiency. Strong team leadership and organizational skills are leveraged to streamline processes and consistently meet high service standards. Deep understanding of hospitality industry best practices allows for excellent problem-solving in dynamic environments.

Detail-oriented Account Supervisor, overseeing six high-profile accounts simultaneously with managerial oversight and strategic marketing plans. Leader in new client acquisition and retention through strategic planning and creative ideation. Collaborative supervisor with motivational leadership and innovative team accountability safeguards.

Diligent with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments. Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.

Dynamic hospitality professional with extensive experience at The Ritz-Carlton, adept in leveraging advanced skills in Atlas and Medallia alongside strong leadership to enhance guest satisfaction. Excelled in roles from Bell Attendant to Overnight Manager, significantly improving guest engagement and operational efficiency. Proven track record in staff development and guest relations, ensuring memorable experiences. Resourceful Overnight Manager known for high productivity and efficient task completion. Specialize in team leadership, inventory management, and customer service resolution. Excel in time management, problem-solving, and adaptability to ensure smooth operational flow during night shifts. Committed to enhancing team performance and ensuring guest satisfaction through effective communication and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

 Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. 

Accomplished Service & Operation Manager with extensive experience in leading and optimizing service operations across multiple sectors. Proven track record in enhancing customer experience, driving revenue growth, and improving operational efficiency through strategic planning and execution. Demonstrates strong leadership in managing cross-functional teams, fostering a high-performance culture, and ensuring compliance with industry standards. Adept at budgeting, cost control, and KPI management to achieve business objectives. Skilled in stakeholder and vendor management, with a focus on building long-term customer relationships. Career goals include leveraging expertise to drive innovation and service excellence within dynamic organizations.

Drew Shapiro

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Duty Crew Captain

Lieutenant

Duty Crew Firefighter/EMT

Duty Crew Firefighter/OIC

Education

High School Diploma -

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Certification

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Duty Crew Captain

Duty Crew Firefighter/EMT

Duty Crew Firefighter/OIC

Lieutenant

High School Diploma -

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