Drew Stephan
Anthem,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pie Snob
Phoenix, AZ
10.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Cashier
In-N-Out Burger
Phoenix, AZ
09.2019 - 11.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ03.2021
Skills
- Customer Account Management
- Interpretation and Translation Services
- Call Documentation
- Customer Data Confidentiality
- Enthusiastic and Charismatic
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Customer Service and Assistance
Timeline
Customer Service Representative
Pie Snob
10.2021 - 04.2022
Cashier
In-N-Out Burger
09.2019 - 11.2019
High School Diploma -
Boulder Creek High School
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