Drew Thibaudeau

CUSTOMER SERVICE EXPERIENCE

Texas Roadhouse, Nampa, ID February 2021-May 2024

Server/ Bartender

• Swiftly and successfully resolved conflict resulting in customer satisfaction
• Maintained and enforced up-to-date cleanliness and public health policies to ensure both employee safety and customer satisfaction
• Formally trained new employees on menu items, computer systems, company standards, drink knowledge/ technique, and customer service expectations
• Prepared an average of 100-150 drinks per shift with proper timed deadlines
• Managed daily money transactions up to $600 and ensured accurate cash drawer amounts
• Served lunch and dinner to 75-100 customers per shift at a national chain restaurant
• Warmly greeted new and returning customers and developed relationships resulting in customer loyalty

• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Created comprehensive reports on account performance and presented them to senior management.
• Provided training and guidance to new Account Managers.
• Negotiated contracts with clients to maximize profitability.
• Conducted market research to identify potential customers.
• Analyzed client data and identified opportunities for growth.