ANDREW THOMAS
Tampa,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Logistics Account Executive Trainee
Total Quality Logistics (TQL)
2023.06 - Current
- Negotiate rates with carriers
- Cold calls to find new customers
- Dealing with carrier issues
- Making sure my Brokers account ran smoothly and if any issues arrive, try to resolve them
Bouncer
Gallettes
2021.07 - 2023.01
- Resolved conflicts and restrained patrons from getting into fights.
- Confirmed people were not visibly intoxicated prior to entering premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Patrolled crowds during events to preserve order and promote security.
- Identified suspicious activity to determine appropriate response.
Crew Leader
Central Alabama Asphalt
2018.09 - 2021.07
- Lubricated, cleaned, or repaired machinery and equipment.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Established and maintained professional working relationships with employees.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Mentored newly hired crew members to prepare each for job roles.
- Inspected sites before and after construction projects.
- Worked productively as lead or helping team member to drive customer satisfaction.
Maintenance Crew Member
U.S. Army Corps of Engineers, USACE
2018.06 - 2018.08
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Collaborated with team members to assess equipment performance needs.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
Education
Bachelor of Science in Criminal Justice -
The University of Alabama
Tuscaloosa, AL08.2023
Skills
- De-escalation Techniques
- Pattern Recognition
- Ground Patrol
- Construction equipment operations
- Employee and Visitor Screening
- Intruder Removal
- Negotiation
- Conflict Management
Timeline
Logistics Account Executive Trainee
Total Quality Logistics (TQL)
2023.06 - Current
Bouncer
Gallettes
2021.07 - 2023.01
Crew Leader
Central Alabama Asphalt
2018.09 - 2021.07
Maintenance Crew Member
U.S. Army Corps of Engineers, USACE
2018.06 - 2018.08
Bachelor of Science in Criminal Justice -
The University of Alabama
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